Adam is pleasant, efficient and informative. He clearly explained the entire process for the service visit and was sensitive to my concerns. He was a delight to work with during this service visit.
Thank you for the amazing experience
I was very happy with my service experience and with the service writer Paul.
Fast service. Mask made sure to make my experience fast and easy. He seen I had my son with me and speed up the process.
We wud love to have a 2022
The side panel next to my glove box was not put on correctly and it looks like they tried to jam it on there, and the pins are bent
Jake did a wonderful job.
I was initially planning on getting various mechanical components fixed at a local mechanic. Jake assured me that getting components fixed at Lexus of Valencia would be a far better decision. He even looked at my VIN and saw that multiple components were covered by my warranty.
Jake went out of his way to make sure that I was taken care of. It's because of Jake that I ended up going with Lexus of Valencia, as there were other Lexus dealers that were closer to my home (such as Lexus of Thousand Oaks and Lexus of Woodland Hills).
Because of Jake, I made the longer drive to Lexus of Valencia, and not only got various mechanical issues fixed, but also opted for additional services (such as an alignment, engine coolant flush and brake fluid flush), which I'd previously only do at a local mechanic.
Jake is the reason why I will be making Lexus of Valencia my go-to service/mechanical shop for my Lexus vehicle.
Thank you,
Nelson
Great service! Always feel welcome .
After each service when I drive my car it seems like I’m driving the car as it just left the showroom for the first time.
Great customer service. Appreciate the assistance
Great customer from my previous visit when I came in for maintenance on my car. Mark is energetic, friendly, & nice to work with. Will be working with him anytime I bring my car in. Keep up the good work!
Mark Gray is an exceptional service advisor. He is knowledgeable and incredibly polite. All fives...all the way!
Helen did a great job, I was very satisfied with the time it took to fix my car.
Helen was awesome!! She kept me well notified throughout the repair process and answered all my questions. Thank you Helen : )
Robert has done a perfect job with keeping me up to date with what is going on with my vehicle it was there for a few extra days. The service was great I've taken my vehicle her for over three years and it still drives like it is new.
Maico goes above and beyond to assure that all requests, questions and services are met.
Outstanding service as always with Service Coordinator Ms. Jennifer Carassco. Thank you.
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