Maria met me quickly after I arrived, she explained everything to me clearly, & answered my questions. Overall, very pleasant to work with.
Very happy with the customer service Robert provided he was very polite and followed up with me on future services that my car will need.
He kept us apprised of the work every day…..
Very professional
Jennifer always ensures that myself and my car are taken care of. She’s very responsive and keeps me updated when needed. After I noticed a few things off on my car after services, Jennifer didn’t hesitate to make it happen and get things done.
Robert did a great job.
unhappy with the cop. policy of charging 3% fee for using credit card or not accepting the check. Lexus dealership is very respectable franchise. The Corp. folks should look into revising the credit card fee.
Nick Taylor is the best! Communicates well. Make sure I understand what needs to be done and on a timely basis. I will always use Nick! Top notch
We received great service!
I always feel listened to, valued, respected and my questions are answered plainly and completely. I'm in good hands with Cory.
Adrian was very courteous and helpful. There was an oversight in the service department and he resolved the concern seamlessly.
I had an excellent experience at Lexus yesterday, and I would like to recognize Wendy for her outstanding service. She was extremely helpful, kind, and professional throughout my visit. Wendy took the time to answer all my questions, made me feel comfortable, and ensured everything was handled smoothly.
Her positive attitude and attention to detail truly reflect excellent customer service. It’s clear she cares about her clients and takes pride in her work. Because of her, my experience was stress-free and enjoyable.
Thank you, Wendy, for going above and beyond—I truly appreciate your help!
Jesse is the main reason my RX350 is being serviced at Valencia. He offers service with the efficiency, attention, and care like the neighborhood mechanic. I really appreciate how he makes you feel like you’re the only customer he has. He remembers you and works hard to quickly get your vehicle serviced in a timely manner that works for you. Jesse is an asset to Valencia Lexus!!
Great service, staff is wonderful Cesar, Dave and Vince were all so helpful.
Jennifer is great to work with!
My service clerk was George Gonzalez he was great. I had unexpected repair due to windy weather conditions debris hit my windshield and shattered it. He was very helpful on how I should handle my situation with my insurance co. The dealership experience for this issue went smooth. Big thanks to George Gonzalez I appreciate you, thanks again.
Ernesto is always welcoming, personable and competent.
Thank you for such great service!
Thank you Chris for all your help.
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