I love my Lexus NX 350 H, it is a wonderful car. I feel like I’m driving on a cloud.????
No communication for 5 hours for a routine service appointment. I had to call 6 times and still never got to speak with my advisor. Sent my partner for my vehicle and was sent the charge link that I paid and my partner was Also charged. Called back to get his transaction reversed. No response no answer. Disappointed
Awful experience. Waited over two hours at the dealership for a tire rotation. I had an appointment. After the two hours I checked in with front desk and they said my car was ready. Dissatisfied and if this is the standard, I don’t want to come back. If it’s two hours for a tire rotation I can only imagine the nightmare oil changes or other services will be.
Very pleased with the entire service visit.
My point of contact Luis Sierra was very professional, courteous, very helpful and I can't forget he has a welcoming manner. I also appreciate Lexus services. Thank you!
Joe was very helpful, professional and followed up with all of my concerns. He did an excellent job.
My service advisor. Chauncey was very friendly. He acknowledge when I came in. The whole service department was very welcoming. The lounge area was very clean. Service took a little longer than I expected, but I was satisfied overall my first experience with the service department was excellent.
Luis explained the repairs clearly and kept me updated during my visit. He is very efficient and knowledgeable! He is always professional and respectful. I will continue to use Luis for my future visits to JM Lexus.
Allison C
Was pleasantly surprised when I realized that my key was able to open my trunk. (The simple things ????)
Delilah took me in at the last minute, right before closing. She was patient, worked quickly, and had me out in no time. Thank you so much, Delilah! I really appreciate your excellent service.
We made an appointment on line for the complmentary 5,000 mile checkup .When we checked in with the representative she told us that it was a marketing mistake and we would be charged $179.
Very professional! Thank you for your service
John made the process seamless. He kept me updated with the progress of the service.
MJ went above and beyond.
I drive one hour for service because Shedrick is the best!!
Great service experience. Been customer since 2000 with 8th Lexus. Keep up the great work!
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