Mr Gooding did a great job but when I initially brought my car in a valet didn’t even report it to a rep. He pretended that he fixed my tire and then he sent me on my way. I had to return two days later with the same problem. It was a waste of time.
I waited almost 4 hours when I was told it would be 2 1/2 max.
Also when I walked up to ask if my car was ready just to notice it was already parked out front, not sure how long it had been there.
Besides asking for an oil change I asked for them to check both cv axles on the ca because I had a concern, I don’t think it was done because it wasn’t mentioned in the video showing the inspection that was done on the car. I text the number that was sent to me and I have not heard back
I made an appt and it still took 5 hours for the service, but I was told it would be fine before closing. I then received a text 3 min before closing that my car was done, which was not enough time to come back to the dealership, so ai had to make arrangements to come back the following day.
In addition, I received multiple phone calls and texts about my "missed appt", even after I called to let them know I had dropped off my vehicle at my appt time.
Javier was truly amazing. He was able to coordinate everything even though it was a very busy day there at Lexus if Las Vegas. I am truly impressed with Javier’s service. Thank you Javier for restoring my love for Lexus again!
It was a good experience overall. Brandon was excellent. Very personable.
Eli just has exceptional customer service. He's very knowledgeable, thorough, trustworthy and efficient.
I had an outstanding experience at Valencia Lexus today. I am extremely thankful for the exceptional service I received. My service advisor and technician were both amazing
Thank you, very much ????
The service was amazing they were so nice
Thank you for washing my car and for the easy drive-thru set- up, that was easy to get in/out. I love that!
I’ll gladly give my positive comments in the upcoming survey.
Priorott has courteous staff and proivides excellent service
Amazing attention and attitude
Professional and courteous. Efficient service.
Joseph goes above and beyond to assist - it is much appreciated.
Xavier is the best! He’s very through and caring. I always feel like i’m in the best hands when I take my Lexus in for servicing.
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