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Service Center Review Summary
1 out of 5
12/29/2024
Noah did not even acknowledge me when I came in to pick up my vehicle and he had quite the attitude. Very disappointing!
4 out of 5
12/28/2024
Michael provides excellent service. He is knowledgable, respectful and professional. One of the few things I truly appreciate is the constant update he sends me while my car is being worked on. I will recommend Michael to my family and friends (who have bought cars from your dealership) and have them ask for him when they bring their car for service. I am happy and satisfied with the service. Thank you.
5 out of 5
12/28/2024
Huge thank you to Michael Wagner. So appreciated his knowledge and more importantly, his kindness.
5 out of 5
12/28/2024
Very cooperative personnel
2 out of 5
12/25/2024
After spending $4800.00 you would expect professional Service Techs to be Trustable and give the car back without issues especially on Christmas Eve. As soon as as we got the car home our car was leaking fluid all over the drive way. We as a family were going to attend a family get together but we didnt even know if we could safely drive the car. We stayed home missing our engagement. Very disappointed ! I decided to take the car bottom skid plate to find out it was full of antifreeze. There was also a new nut and quick fastener in the coolant. Il’m beside my self.
I have pictures if you want them. I hope Senior Manage provides a credit.
Regards Scott C
5 out of 5
12/24/2024
Sales and service were both very helpful, especially my salesperson Hunter.
5 out of 5
12/24/2024
Excellent service from Cody Bates and the entire JLR Arrowhead.
1 out of 5
12/24/2024
The door handle that was painted to replace my 'manufacturer defective' one was not quality controlled. It had paint dimples that were obvious and should not have been released to the customer. After 4 months of delay, this is what was deemed acceptable by someone.
5 out of 5
12/23/2024
Michael gives excellent customer service.
5 out of 5
12/22/2024
Best service team ever!!
5 out of 5
12/21/2024
Micheal was very professional & informative.
5 out of 5
12/20/2024
Cody is fantastic - he makes service simple! Thanks!
5 out of 5
12/20/2024
Communication and service was absolutely above my expectations
5 out of 5
12/20/2024
I was very happy with the service on the car and pleasantly surprise for the help from the staff in the service department, everything was to perfection. Thank you, John.
2 out of 5
12/20/2024
Asked for a call from your service director.
5 out of 5
12/19/2024
Great service Joshua very professional heads up Advisor would definitely recommend to all my friends and family
5 out of 5
12/19/2024
Cody is very professional and took care of my vehicle needs very promptly .
5 out of 5
12/17/2024
Excellent dealership. Josh is a terrific service advisor. Thank you.
2 out of 5
12/17/2024
The dealership was not able to fix my car after more than 30
Days and I had to pay service fees and my car wasn’t fixed. I had to tow it home!!!!
How can Land Rover sell a product that cannot be fixed because the mechanics are not able to update the computer interface needed for the repairs?
I would not recommend that service center to anyone.
Don’t buy a Land Rover, the maintenance is very expensive and they cannot repair their own cars!!!
2 out of 5
12/15/2024
There was very poor communication and responses were not received in a timely manner. The level of care for the customer is very low.
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