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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
4/29/2025
Great Customer service
2 out of 5
4/28/2025
Shuttle service had me waiting for almost 3 hrs and no updates were provided about my vehicle until the following day. I messaged the representative but recieved no response. When I came to pick up my vehicle, I had to wait almost 20mins for someone to acknowledge me and ultimately return my vehicle. Place seems understaffed and ill organized.
5 out of 5
4/28/2025
Muy buen service gracias
3 out of 5
4/28/2025
Please apply the certificate to our account which leaves us with 2 oil changes. Thank you
5 out of 5
4/28/2025
Good job
5 out of 5
4/27/2025
Eric Perez was very kind and helpful went above and beyond. Really appreciate a real caring person to help with our car. He will definitely be my go to guy.
5 out of 5
4/27/2025
None
5 out of 5
4/27/2025
Everything went well and I received a discount ???? That’s a nice surprise!
5 out of 5
4/27/2025
Excellent service. Professional and thorough. Shuttle driver very nice and social. Easy experience. Thank you
5 out of 5
4/26/2025
Thank you to salesman Ray and Eric from service for providing excellent customer service. I left the dealership with a smile and gratitude
5 out of 5
4/26/2025
George and everyone else are very courteous and helpful.
3 out of 5
4/26/2025
This time around I was able to get a quick appt as opposed to waiting 1.-2 weeks for an appt.
4 out of 5
4/26/2025
I don’t even remember the last time I had a genuinely pleasant experience at Covina Kia. I’ve been a customer since 2013 and service has gone down especially since about 2019. Although I am not coming back as a customer once my lease expires because of a terrible drive experience 2 years ago where you left me without a car for a month with no rental, I am very happy someone like Michelle makes my experience here a good one.
5 out of 5
4/26/2025
George was very courteous and efficient.
Kept me informed of the status of my car
Was friendly and helpful
4 out of 5
4/26/2025
She could have kept me more informed by the time I called to inquire about my car it was already done
5 out of 5
4/25/2025
You guys were great ???? thank you ????????????????
5 out of 5
4/25/2025
Mike is the best and always provides best customer service.he is number 1
5 out of 5
4/25/2025
Danielle kept me updated and was very kind
5 out of 5
4/25/2025
Great customer service.
5 out of 5
4/24/2025
Great communication with Eric and satisfied with the service
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