Kia My Service

George went above and beyond. From the time he checked the vehicle in until he checked it out. Considering there was an error on the system regarding the model of my company car, he was able to correct it. George was courteous, he made sure that customers are treated well and leave the dealership happy.

Eric has to be your best contact with the public. He’s thorough, polite, knowledgeable, cooperative twice all of the above. I have spoken to his supervisor about him several times of course all of your men are good, but Eric is outstanding. Thank you so much Eric for your competency and explaining all of my needs for my car. I have now done everything you recommended and I am super super happy I love coming to Kia. You’re all very kind. Eric is outstanding thank you thank you again. Elsie R

Michael was great! A great communicator with excellent customer service skills. Thank you!

Everything great!

Eric was professional! And so were the people who checked the car in!!

Get rid of AI

Michael did a phenomenal job with the service I received

I was having a problem getting my vehicle serviced due to some problems you guys are constantly having with your wi fi service. I was considering going to another dealership for service. But Jose made sure I was taken of and that my recall was taken care of. So thank you to him. I will give your dealership another shot for my next service.

Mike is amazing! Also the AI - phone system is horrible and I hate it. Everyone else is awesome

Always so friendly and professional a great pleasure doing business with you

Service took longer than estimated.

Great service!

It took 8 days to fix my car. I just thought that was too long. But Michael was very nice.

I am extremely frustrated and disappointed with the service department at Kia. My vehicle was in the shop for nearly two months, which is completely unacceptable. What makes this situation even more concerning is that the transmission failed at only around 30,000 miles. A major component like a transmission should not fail this early, and it raises serious concerns about the vehicle’s quality and reliability. Although the transmission was eventually replaced, the way this case was handled was highly unprofessional. For the first three weeks, I was not provided with a complimentary rental vehicle, forcing me to pay out of pocket for alternative transportation. This created a significant financial **** that should not have been my responsibility. To make matters worse, no compensation or reimbursement was offered for these expenses, despite the excessive repair time and inconvenience caused. I had to repeatedly follow up, and at no point did I feel that my situation was taken seriously. Given the length of time my vehicle was out of service and the severity of the issue at such low mileage, I am now seriously considering my rights under California’s Lemon Law. This experience has severely damaged my trust in Kia as a brand. Unless this situation is addressed properly, including fair compensation for my losses, I will be forced to escalate this matter further. I strongly urge Kia to take accountability and improve both their product quality and customer service.

Michael C. Has always been a pleasure to be assisted by. Very helpful and always goes the extra mile. I belong to the KIA in Huntington Beach. But Michael has always made it convenient easy to schedule my services at covina.

Thank you for having my car ready as promised. Eric Perez is always very courteous!

Good job

Emilio was very helpful and knowledgeable on the service that I need. Definitely going back to Covina Kia with helpful persons like Emilio.

Professional, kind and fast service

Thank you