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Service Center Review Summary
5 out of 5
5/31/2025
Danielle was AMAZING patient and kind ! thank you so much
4 out of 5
5/30/2025
Micheal Connelly was very helpful and he always kept me notified with updates about my car. Michael is very cheerful and he always reach out to checked in if I had any questions or concerns.
5 out of 5
5/30/2025
Good customer service from Mr Perez
2 out of 5
5/30/2025
Delay in response. Seems like departments and staff don’t communicate with each other. Need to follow up more than 3 times to see what’s going on with my vehicle. My vehicle was at the dealership for almost 4 weeks. Been paying for a vehicle that I can’t use. Just lack of communication. Very dissatisfy.
5 out of 5
5/28/2025
Good Job
2 out of 5
5/26/2025
Ernesto was nice and helpful. My repair was not completed but I was charged as if the work was done. So unhappy with the service
1 out of 5
5/26/2025
No communication at all!! Was told several times I would get a call back, never did! Not one update and they had my car for 6 days!
1 out of 5
5/26/2025
Stained interior with grease and the charging port in the same area no longer works.
5 out of 5
5/25/2025
Mike is the best!!!
1 out of 5
5/25/2025
Your service prices are too high. Wait time is ridiculous without a service rep to update you on anything. I have been a customer for a long time. I have bought 2 cars with Kia and this service experience has been the worse. Hope I don’t ever have to come back.
4 out of 5
5/25/2025
Mike is simply the BEST!
5 out of 5
5/25/2025
Eric is the best!!
4 out of 5
5/25/2025
Mike is a great asset for an extremely busy dealership!!
2 out of 5
5/24/2025
We did not leave our vehicle with Covina Kia. the price of $303 for just an oil change is insane. We just got the same service at Jiffy Lube for 55% less. And the customer service was way nicer.
5 out of 5
5/24/2025
I was satisfied with the service and everyone was nice and helpful. Thanks, Covina Valley Kia for a job well done.
5 out of 5
5/24/2025
Staff greeted me right away. My advisor was pleasant and respectful. Service maintainance was done in a timely manner and they kept me updated while working on my vehicle. So far great customer service.
2 out of 5
5/24/2025
I was not given a clear time frame on how long it would take to get my car fixed. Every time I called, there should be an answer by the next day. Never reached out to give me any updates. All I received were text messages to not hesitate to reach out, any questions or concerns etc. when I respond to the text, NO RESPONSE. This is not the first time that I have been here and received this type of service. This will be the LAST TIME that my family and I bring our vehicle to COVINA KIA. I will also spread the word about such horrible service that I received here.
4 out of 5
5/24/2025
Michael is the absolute best
5 out of 5
5/24/2025
Mike is always great
4 out of 5
5/23/2025
George is always great. I was on a cruise for the week and I wasn't able to respond to the text messages I received. My wife took my car in for the oil change. The bill was 300 and is too expensive to continue to get oil changes here. However, I have no complaints with my service here. Thank you George for your professionalism and you are always accommodating and helpful.
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