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Service Center Review Summary
2 out of 5
6/13/2025
Waited almost 2 hours for basic service. Was not notified when my vehicle was ready, because there was only one person at the service desk checking in customers.
4 out of 5
6/13/2025
Excellent rep Ernesto
4 out of 5
6/13/2025
George is great
5 out of 5
6/13/2025
I am very pleased with the service and customer service. I was explained in detail all the work that was done. Also I was offered a loan, which I am grateful.
Thank you KIA and Mr. Ernesto Gil.
Esther M Lupian
****-****-xxxx
4 out of 5
6/12/2025
I love my car now..
5 out of 5
6/12/2025
Great customer service Michelle Tejeda she was above and beyond thank you.
5 out of 5
6/12/2025
Excellent service.
5 out of 5
6/12/2025
I am so thankful that I chose KIA of Covina, everyone is always very kind and helpful!!!!! Michael did exceptional.
1 out of 5
6/11/2025
Was on hold with service for over 20min. Had to make several calls to service again and trued 3x begore someone was able to transfer It took more than 24hrs to tdceive my vehicle back . Ince i received it check engine light was on. Tiok vehicle back and was told i would receive my car back the same day and it wasnt ready the same day.
5 out of 5
6/10/2025
Always very professional and courteous.
4 out of 5
6/9/2025
George was so nice to me that I made him cupcakes ???????????? ask him! Service department tried hard to find my part and got my car back to me early which I appreciated!
1 out of 5
6/9/2025
When I get my new car I supposed to get free maintenance 10 years or 100,000 Mile for free. But the services guys ask me to do additional maintenance and not for free. Because I have to rush for another appointment after maintenance. I’m worries to be later for my next appointment. That why I’m not going to say no. I agree to pay about $130. Maintenance almost done and he call me to get another thing to be done. I really don’t like that. I hope you guys can help me. Please
4 out of 5
6/9/2025
Ernesto was very personable, charasmatic and kind. I will continue to bring my car back for future maintenance!
4 out of 5
6/8/2025
Michelle was friendly and knowledgeable. The only down side of our experience was that no one kept us informed of what time our car would be ready for pickup. We had to reach out 2 times, the 2nd being just before they closed. Besides that, we had a good experience.
4 out of 5
6/8/2025
Eric was courteous, friendly & helpful. He was also very knowledgeable when asking him about issues with our vehicle he knew exactly what we were talking about.
4 out of 5
6/8/2025
He was very concerned the issue I was having with my car explained to me to other issues that are coming up in the near future thank you
5 out of 5
6/8/2025
Perfect. He is super nice. Among the employees of Kia I've met, Ernesto is the best employee.
1 out of 5
6/7/2025
Your employees are stupid and lazy, which tells me that the stupidity is institutional. You WANT to be stupid and lazy. So congrats. You run a business like dumbfuck cracker trash.
5 out of 5
6/7/2025
Courteous service by dedicated staff. Nice job.
5 out of 5
6/7/2025
Danielle, isanEXCELLENT service advisor!Her knowledge and patience with me, and my many questions, was outstanding!
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