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Real Reviews From Verified Customers
Service Center Review Summary
1 out of 5
10/1/2021
Multi-point Inspection was not completed. Technician wanted to do it when I picked up the vehicle and asked for the report. Since I was in a hurry, I chose to have it done during my next visit. Reason why I mention this is that the invoice showed that it had been completed even though it had not. Customer satisfaction could be improved by doing this without customer having to ask for it. Thank you.
5 out of 5
10/1/2021
Torey is very friendly and helpful.
1 out of 5
10/1/2021
Problem not resolved or diagnosed correctly. Time allowed not acceptable. No resolution
4 out of 5
10/1/2021
Didn’t care for the bass in the music that was being played inside. Couple that with the choice of TV programming, wow! Can I bring my choice of old blues CD’s the next time I come over?
5 out of 5
10/1/2021
Good and friendly service
1 out of 5
9/30/2021
We have two Kias, one that we’ve had for six months, one that we’ve had for five years. The new one (a Sorento)had multiple mechanical issues from the very beginning. Our older model (a Sedona), we’ve brought in once for routine maintenance and twice for mechanical issues over the past year. In total, we’ve dealt with the University Kia Service department over half a dozen times in the past year. Communication, customer service, and mechanical service have been really quite terrible. Happy to provide more details if you’d like to contact me by phone. We do not plan on taking our cars to University Kia for servicing ever again.
4 out of 5
9/30/2021
Professional and prompt with service. Happy with the complimentary wash and air freshener.
4 out of 5
9/30/2021
Jeramie was professional and courteous. He explained everything and told me of the service’s I maybe need at the mileage on my car. He showed me where the showroom was and told me about the amenities for me while I waited on my vehicle. Afterwards he told me what was done what I will need in the future and the price he also gave me a pamphlet of the services and a air freshener for my car.. He thanked me and showed me to my car.
5 out of 5
9/30/2021
Very pleased with entire process. Everyone was very friendly and helpful. Will be back
5 out of 5
9/30/2021
First use of University Kia's service department. While it was a ?onger wait than we would have lived, the work was done professionally and when promised.
5 out of 5
9/30/2021
Thanks for keeping my "Bengal Buggy" in good shape. Some day I'll buy a new Sportage, but I'm not ready to let go of this one yet - my all time favorite car. You guys are incredible!
5 out of 5
9/30/2021
Give frank a raise!
5 out of 5
9/30/2021
A very big thank you to Chris, Torey, and everyone who provided the utmost excellent outstanding service as always.....thank you :)
5 out of 5
9/30/2021
Eric is a true professional...very helpful, understandable and personable. I recommend K.O.B. to all my friends
5 out of 5
9/30/2021
Everybody was nice and polite and he did a quick job it was like going over a friends house
5 out of 5
9/30/2021
Fast and efficient and friendly!
4 out of 5
9/30/2021
Excelente servicio ???????? tk??????
4 out of 5
9/30/2021
Great customer service, got me in and out of the shop in a timely manor.
5 out of 5
9/30/2021
quick, friendly service
5 out of 5
9/30/2021
Explained everything perfectly….
Very polite and respectful…
Understanding of the problem and worked it out..
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