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Service Center Review Summary
5 out of 5
10/6/2021
Gabby is amazing and took great care of me during my visit! I appreciate her attention to detail and great customer service!!!
2 out of 5
10/6/2021
Stop contacting this number!! This is not Pamela!! Lose this number….I’m tired of telling KIA this again and again!! I’m not going to be as nice if this Ignorance continues
5 out of 5
10/6/2021
Everyone at Peltier Kia in Longview was great!
1 out of 5
10/5/2021
It was simply overall horrible....they didn't set my appt. The day it was supposed to be they had no clue of me at all....I was super pissed....
5 out of 5
10/5/2021
W
5 out of 5
10/5/2021
Tony is great ! He is the kind of person you want to deal with .
5 out of 5
10/4/2021
Very polite and courteous service center. They went out of their way to make sure you are happy and comfortable.
5 out of 5
10/4/2021
Thanks
5 out of 5
10/4/2021
Service was fast and done as requested. Everyone was friendly
2 out of 5
10/4/2021
The guys in the service department are beyond amazing (especially Franklin & Damian) and I have nothing bad to say about the way they run their department. I understand that due to the pandemic, parts/staff shortages are affecting businesses across the nation. However, not once was I offered a loaner vehicle or something in the 10 weeks that I had to go without a vehicle. I paid 3 months of car payments on a vehicle I didn’t have or that functioned properly. It’s beyond frustrating.
1 out of 5
10/4/2021
Communication and attention to detail seems to be a real issue at this location. They do seem very understaffed so that might be part of the problem. My vehicle has been there for a week now and my warranty company has still not received a diagnostic test to approve a rental car for me while I wait for my repairs.
5 out of 5
10/4/2021
Excellent service as usual.
5 out of 5
10/4/2021
Mr. Mazzocco was very nice
5 out of 5
10/3/2021
Great service, thank you very much
1 out of 5
10/3/2021
Waiting on a call back from finance. I didn't know the 2,000. Seeming extended warranty or whatever it is was an option. Rather irritated about that.
5 out of 5
10/3/2021
No Thank you
5 out of 5
10/3/2021
I will give your service team the highest ranking I can. All aspects of my business dealings were awesome
5 out of 5
10/2/2021
I did not have any issues getting an appointment, and the service was fast and efficient as always. I can always feel confident that my vehicle will receive expert care when I bring it in for service at University Ford and Kia. Thank you for always providing an exceptional customer experience.
5 out of 5
10/2/2021
Nice job
4 out of 5
10/2/2021
Exceptional service at the service department! Especially from Khloey. She took care of my car needs & provided 5-star service at every step! Peltier Kia Tyler set the bar across the board for a perfect customer experience. I highly recommend this dealership.
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