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Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
10/7/2021
Not right now, about my trade-in.
4 out of 5
10/7/2021
Could not have received better customer service than the Kia service center.
1 out of 5
10/7/2021
Wheel lock broken at pick up and no one told me it was broken. I found it on my walk around in the parking lot.
5 out of 5
10/7/2021
Franklin in the service department office is always a pleasure when making an appointment and always very helpful.
Nikki Wellings who wrote up.my order was also very pleasant and helpful
5 out of 5
10/7/2021
Great service
4 out of 5
10/7/2021
Service was great. Its a huge relief knowing I can get service done without feeling ripped off or being taken advantage of.
1 out of 5
10/7/2021
Russell was great. I was just hoping that the issue with my car could have been diagnosed and fixed.
4 out of 5
10/7/2021
Once service completed, he explained everything that was done on my vehicle and also that brakes, tires etc. were checked
5 out of 5
10/7/2021
Great
5 out of 5
10/7/2021
Always great customer service! We love Kia of Bedford!
5 out of 5
10/7/2021
Excellent service
5 out of 5
10/7/2021
Good service
5 out of 5
10/7/2021
He is as very good and nice
5 out of 5
10/7/2021
Very nice and professional
5 out of 5
10/7/2021
Thank you guys for the courtesy and clean facility provided.
1 out of 5
10/7/2021
I called 5 times with no call back or any answers to one question I had. I even responded to the text to call me. I also put the question on the text still…. No response. I received a text that my car was ready for pick up 24 hours after I picked it up. My service is usually great but this time was TERRIBLE. They usually bring my car around to me and when I went to pick it up I was handed my paper and my key with a here. I had to ask were it was. I don’t know what you all have changed but this is unacceptable. This is not including me asking a question when I made my appt. and was told I would receive a call with the answer within 2 days. Still no call. It was literally 6 phone calls and no response and all I wanted to know was a question about my brakes and the cost.
5 out of 5
10/6/2021
James was professional and friendly. He listened to my concerns and gave me the best solutions.
5 out of 5
10/6/2021
Great personality and knowledgeable about Kia’s. He explains services provided and even escorts me to the car.
Great at his job.
2 out of 5
10/6/2021
I know how to manage companies, obviously, great need for improvement!
No excuse for staff shortage, lack of communication or not returning clients calls! My auto definitely needed a oil change with few miles.
Hire a qualified staff. I greatly am disappointed, word will get around…
5 out of 5
10/6/2021
Thank
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