Kia My Service

We dropped our Kia EV9 on Wednesday 07/30 for a next day service where we told the Kia representative that our passenger windshield wiper was not working. The person said that a diagnosis might take 3-4 days. Over the weekend we hear nothing from the service department. On Monday 08/04 we text Josh who says that they’ll respond when they have a better idea of the repair. We hear nothing for the rest of the day. I try to call the service number at 530-6pm and I don’t get a ringtone. On Tuesday 08/05, I call Josh for an update and he tells me they haven’t diagnosed the issue yet. On Wednesday we receive a text telling us the car is ready. During pickup my car is parked on the lot in a row with other cars. The cars are parked closely so I ask if they could move a car so that I can leave. The service person looks at me and says “you can’t leave on your own?” Luckily a service technician sees me struggling to pull out and pulls the car behind me back so that I can get out. We also talk to Mike Donnelly who kindly says that he believes that the wiper wasn’t connected to the electricity. That’s exactly what the issue was and he diagnosed it when he heard me talking about it when we brought the car in. Looking on the repair receipt and the repair took 12 mins but they held my car for 6 days and another service person knew the issue with the car when I was describing it. The communication was non-existent and and service people were extremely negative. Not a great experience.

Excelet

George was very thorough & helpful. Addressed all my concerns. Very happy with the service he provided!

Great customer service and great communication!

The waiting time was too long

The car started by itself this afternoon. I called the dealer for advice. Was put on hold for 10 minutes before I called back. Was told Nathan would call us beck. Still no call.

Appreciated the updates and communication

George is a honest and trustworthy service advisor. He is not pushy but will tell you which services can wait and which service needs to be done asap.

Excellent job !! Very good

Was taken care of quickly and it wasn’t a long wait! Congrats on a great job!!

Good service

Thank you Michael for your outstanding professional help

Mr. Newman was very helpful when I requested some additional information. He also offered to help resolve a pending issue. He was professional and was not pushy.

Covina Kia keep up the good work

Fast and professional. Great experience from start to finish.

Courteous and professional. Eric was mindful of our time and helped us go where are needed to go during the wait for our car's maintenance.

Nathan did a great job

He was honest and everything he told me happened when he said it woukd.

Good communication

Great service