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Service Center Review Summary
5 out of 5
8/31/2025
Great job
5 out of 5
8/31/2025
Mike is always very helpful and great at his job
5 out of 5
8/30/2025
Mike always delivers his best work, and he's an employee worth keeping because he does an excellent job. Thank you!!!
5 out of 5
8/30/2025
Thank you for the updates on my car.
5 out of 5
8/30/2025
Very helpful
5 out of 5
8/30/2025
Joshua was very helpful, and we received an excellent service !!
5 out of 5
8/30/2025
The office staff was super friendly to my wife and I. The service department was fr5also
5 out of 5
8/29/2025
Mr Connelly was very helpful and polite.
Thank you Mrs Faith Cruz
1 out of 5
8/28/2025
I had to wait over 2 hours because the person who makes keys does not come in until 10. It would have been nice if I was told that instead of letting me come in at 8 and not tell me until 9 that I can’t have my key made until that person comes in at 10. Unnecessary waste of time.
5 out of 5
8/27/2025
Great Service! Very attentive
2 out of 5
8/27/2025
A $250 assessment fee is borderline extortion. If something on my car is covered by the warranty, there should be no fee at all to examine the issue. It seems an intentional effort to discourage customers from taking advantage of their warranty. If it turns out after being assessed, that the problem is not covered by the warranty then it was a $250 fine to have you even examine the vehicle. I’m extremely disappointed in Kia over this matter. This is not a critique of the man I met with, this is a critique of Kia.
5 out of 5
8/27/2025
he is the best, friendly, approachable has the client best interests in mind.
5 out of 5
8/27/2025
Very helpful and I was satisfied with the service today.
2 out of 5
8/27/2025
What service? I was emailed and texted multiple times reminding me of my appt. Upon arrival, no technician, no part, no service ????????
1 out of 5
8/27/2025
Waited 2.5 hours, car was untouched so left dealership.
5 out of 5
8/27/2025
Nathan kept me updated on my vehicle and it was done exactly when he said it would be done.
5 out of 5
8/25/2025
Nathan was professional and friendly. He saw us right away and we appreciated how upfront and honest he was.
4 out of 5
8/24/2025
Great customer service from Joshua. He was so helpful. Going to Covina Kia for service was so easy compared to another Kia dealership that I’ve dealt with before.
5 out of 5
8/24/2025
Great job on service, follow up and details on everything done on the car. Gave me a heads up on tires needed in the future. Appreciate the visit at Kia today for service.
5 out of 5
8/24/2025
Joshua had a great attitude and excellent customer service. This is not my first time working with him and definitely will not be the last.
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