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Service Center Review Summary
5 out of 5
1/23/2022
Gene and the whole service department are friendly and helpful!
5 out of 5
1/23/2022
Katie was very friendly and professional. Made it easy as possible.
1 out of 5
1/23/2022
Car has serious problems on the way home after leaving the dealership.
1 out of 5
1/23/2022
My tire air pressure wasn't checked and I had a low tire warning that wasn't resolved until I picked up my car. Matt noticed it and had it fixed.
4 out of 5
1/23/2022
Michael was so kind abs approachable.
4 out of 5
1/23/2022
Thanks Eric for explaining the glitch in the scheduling system in regards to the fee for service. Hopefully it’s fixed next time
5 out of 5
1/23/2022
Katie gets the job done all the time, courteously!
1 out of 5
1/23/2022
My wife sat at work 2 hours after she was off waiting for a call saying her car was done. I had to call and see if it was done only to be told it had been done for at least an hour and that someone should have called. It was a major inconvenience for my wife and she was pissed having to sit at her job after working 10 hours already.
3 out of 5
1/23/2022
She handled my fuel reimbursement request for my 2012 Kia Soul.
5 out of 5
1/23/2022
They did a great job and were very informative i like that thank you very much for doing a great job
1 out of 5
1/23/2022
Was charged $90 for an oil change. Only realized when I went to pay my bill, asked why she didn’t inform me ahead of time. Never in the 8 years of owning my vehicle have I ever gotten synthetic oil, had I been told I would have declined, and opted for a regular oil change! Not very pleased with my visit.
5 out of 5
1/23/2022
Katie was extremely helpful and professional. She was very easy going and easy to work with.
5 out of 5
1/23/2022
Even though the Service Dept. Is short staffed, the customer service that I received from Brian was very good.
Sharon K
5 out of 5
1/22/2022
Great service ????????
5 out of 5
1/22/2022
I LOVE Torey Troilo and her team. She is the BEST!
5 out of 5
1/22/2022
None
Good work done
5 out of 5
1/22/2022
Great service!
5 out of 5
1/22/2022
The staff were so polite. They kept me up to date during my service. My vehicle was finished by the time they promised. Excellent.
4 out of 5
1/22/2022
First time attending the Covina Valley location, and I have to say that the service that Karen provided was exceptional. She gave me helpful suggestions, checked prices and made sure that parts needed were available. It was a detail oriented experience, something that I haven’t experienced at other KIA locations. Thank you Karen for your assistance and dedication!
5 out of 5
1/22/2022
Great service
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