Kia My Service

Torey is excellent keeps you informed with updates

It’s exactly suppose to be get not ok last month when I ordered my left side mirror but it’s was big change when I come to day ….. that the way supposed to be thank to take care

My vehicle was towed to this facility 2 months after purchasing it from Hagerstown KIA on Wednesday, January 19th for not starting and the AWD not working. My appointment was Friday, January 21st at 1:30p.m. The day my vehicle was dropped off I was called by a service member and told that a bearing test would need to be ran, it would take 2 hours and they would complete it on Monday, January 24th. I was told that the engine may be recalled, and if the bearing test passed it would need a new knocker sensor, and if it failed a new engine would be needed and KIA would pay for a rental car. I continued to call and text for updates. Monday and Tuesday I was told they were short staffed and didn’t get to my vehicle. Wednesday and Thursday no one would answer my texts or calls so I stopped at the facility and was told they would do it Thursday evening. After multiple days of no contact back from the facility I contacted corporate KIA (case # 14608071). A corporate member called Timbrook KIA on Friday, January 28th (1 week after original appointment date) and a service member told them the bearing test was running, and the engine was seized. I was instructed to call back later that evening. When I called Timbrook KIA again in the evening I was told the issues were a faulty starter and 4wd coupling. After speaking with the insurance company for the warranty on the vehicle, due the discrepancies in the diagnostics, miscommunication, and poor service they asked me to have the vehicle towed to the dealership I bought it from for a second opinion. It is now nearly 3 weeks since my vehicle broke down and was towed and I am still without a vehicle and am unable to qualify for a rental. Very disappointed with the service from both of the nearest KIA dealerships as I just got this car, and have had to miss both college classes and work shifts due to this poor service and business.

Damian is awesome, outstanding, excellent customer service!

The reason I get my Nissan Rogue serviced at Lifetime Is Jeff Cagle. Great man and I can trust him.

I was told there was a recall on my car’s problem paid the 149 dollar fee only to find out it was denied and would be 2,669.00 to repair and got a quote for 1,300.00 from a certified garage. If this is what you get from Kia, never buy another one again.

Very friendly and always ready to service my vehicle when scheduled.

Service was excellent. Oleg and Tom at Matt Blatt Kia in Egg Harbor Twp. were on top of it by Keeping me informed, and going the extra mile for me.

Great customer service. Matt is awesome.

Great customer service. Matt is awesome.

Great job

Good service

Everything was great ????. Brian is a great service manager and if Kia made a truck I'd get it from there. Very satisfied.

Mike was great! Thank you!

Great service every time

Gordan and Oscar are amazing! I was so impressed with the friendly staff, quick check in process and amazing customer service. I would highly recommend this Kia service department. My husband and I were very happy and intend on using this location in the future. Thank you so much!

Oil change price was significantly higher than quoted. I will call the service dept. Monday in an attempt to rectify the difference on my bill

Very nice & process was easy!

Brian was awesome and professional as always

Brian was excellent. A+ Service!