Kia My Service

Thank you. I love taking my car here. Everyone is always so nice and helpful.

I'm a busy person and it took me a good while to get my recalls done. Had to order parts now I have to schedule another appointment

He is the kindest gentlest person I’ve ever worked with in a car body shop he explains everything and he makes you feel like you’re not gonna be taken advantage of tell him Thank You

Love my car and yes everything was OK

Always excellent service

Schedule service more than one week out for a starting issue the dealership had previously diagnosed as being caused by a bad battery. After they replaced the battery, the car is worse, and it will not start unless I hit the throttle multiple times at a rapid pace while the engine turns. Seems to be a fueling issue since the smell of gasoline is prevalent when starting. I thought I’d give the dealership one last try and hope they could diagnose it correctly this time, but I showed up on a Saturday only to be told they needed 2-4 days to diagnose it and they could not diagnose it on a weekend.

I have just made an apptmt. so far. I hope they are planning to order the antennae part before my date. Greg A Petrie

Excelente customer service in behalf of Mr. Oscar Najera

I love Covina Valley Kia. They provide great service

Never found out what was wrong with our car. So instead of driving the car we loved, we bought a new 2022 Telluride. I feel like an idiot spending an extra $20k on another car that might not last 3 years like the last one. Congrats Kia. You got me twice. On a side note, Meaghan was great and tried to get it resolved for us. I'm not upset with Peltier in anyway, but Kia should know what is causing these issues and have better support for their local dealerships. There are literally hundreds of other people experiencing the same issue we did. Being a great company us not just about sales, but also support for customers who have have spent tens of thousands of dollars on their products.

Good job

It was my first time at the Covina Kia Dealer. I was there for my new 2022 5000 mile service. When I was there to pick up my car, they couldn’t find it. They threw me a bone and said my car was in the wash rack…Wrong…It was sitting in the overflow. When my car was pulled up for me to take, my car was dirty with dried water spots all over. The person who wiped the windows must of been short because half of my windows were wiped. And to make things worse, I found scratches on my drivers side door. Wait there is more, all my personal settings were changed and I was asked to bring it back. If you appreciate my feedback and stand by your completely satisfied word. You owe me a call back at area code ****-****-xxxx. Please don’t call me to apologize. That doesn’t fix my problem. Call me to tell me you’re going to correct the problem Because I am not completely satisfied with your service. I look forward to hearing from you soon.

Very pleased with the service and pleasantly surprised by lunch provided for employees and customers that day. Thank you Kia of Covina.

Did not address what was fixed or not completed on my vehicle upon phone to advise my car was ready nor when I actually picked up my car. A recall was needed on my car, when I picked up my car all I was told was my amount to pay. If I had not asked, I would of not known the recall was not done as a part was needed.

Katie was great and very informative throughout the process.

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Katie was very helpful and made the trip much easierc

Katie was very nice and pleasant. she said she would call when the car was done exactly the 45 minutes. also was nice to come back and pick me up.

Katie was very nice and pleasant. she said she would call when the car was done exactly the 45 minutes. also was nice to come back and pick me up.

Katie was very nice and pleasant. she said she would call when the car was done exactly the 45 minutes. also was nice to come back and pick me up.