Kia My Service

Dean is great and service department is awesome

Car was returned to me when promised.

Excelente service

Always a pleasant experience!

Great customer service

So far, this service department has been the most efficient one I've ever dealt with. Paperwork was ready when I got there, no wait, and I was in and out in under one hour. It was great!

Good service!

Very helpful all questions answered Very satisfied thank you.

I started out loving our service rep.. friendly & informative.. but as the work went on I didn’t get updates.. had to call & got transferred into other misc voicemails from the receptionist.. I couldn’t find him for anything & he sure wasn’t updating me..communication went south fast. After finally reaching him I was told my recall work was all done then later, no not all of it.. several mixed messages. Ultimately I declined some recommended repairs ($2500!) & then I was treated worse.. Picked up my car & before I left the lot my side mirror is now falling off.. Turned around to show my rep & he acted like it was my doing.. It’s been on your lot all week.. I don’t know how I had anything to do with it. He was VERY put out by request to check it out & fix it. Overall a very disappointing experience. I understand the business of car repair but when a customer can’t afford the work, service should not then decline.

Adam was very courteous, professional and informative. I was very pleased.

She was very understanding and cooperate did her job well

Very nice and helpful. Best customer service in the west.

Michael is very friendly and professional.

Always so friendly and always welcoming.

Greatly appreciated with him he was able to get me oil change and recall all in 3 hours and acomadated a shuttle going and coming back which was excellent . Honestly really grateful for his help. He helped me avoid a big drive again . 100000/10

As always great and professional service. Service time was reasonable and thorough.

We were very satisfied with our service. The team at Covina Kia are awesome. I appreciated the status reports via text on the progress of my car. We live in San Bernardino Ca., which is a 45 min drive to Covina Kia. We will be bringing our Kia to Covina for Routine services in the future. Thanks again Oscar for your assistance.

So far Mike and your dealership have only been top shelf with your customer service. Always excellent.

Adam was great; would love to come back and be assisted by him again in the future.

Very nice gentleman. Explained everything to us in detail. He gave us service with a smile.