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Service Center Review Summary
4 out of 5
8/14/2023
I have always been completely satisfied at lifetime Kia!!!!
4 out of 5
8/14/2023
Previously with Kia in Glendale.
And I did say Previously cause I found a new home. Excellent customer service and care ????
5 out of 5
8/13/2023
It was fast and she was very patient
5 out of 5
8/13/2023
Super fast service. Thank you, Eric Perez friendly and courteous service.
3 out of 5
8/13/2023
Wish there was more information on the updates throughout the service. 10 business days without knowing what's going on with my vehicle. Was satisfied the job got done.
2 out of 5
8/13/2023
Do your job!
5 out of 5
8/12/2023
Michael always provides superior customer service. I especially appreciate his patience in spite of the busy environment.
5 out of 5
8/12/2023
Torey was friendly, professional and competent.
5 out of 5
8/12/2023
Eric was fantastic! Best experience I’ve had at this location !!
5 out of 5
8/12/2023
Lexi was great.
5 out of 5
8/12/2023
Explained the process. Answered my questions. Overall, did a good job
5 out of 5
8/11/2023
Very helpful
5 out of 5
8/11/2023
Emily is very pleasant and very knowledgeable and makes the process very easy.
2 out of 5
8/11/2023
Went in for recall for hybrid fuse at 11:00 am. Car wasn’t ready until 12:45. The bathrooms there are messy and dirty
5 out of 5
8/11/2023
Great service. Was in and out without any troubles or delay
5 out of 5
8/11/2023
I love Tori. She is always helpful and understanding about my continuing car issues and concerns. And my mechanic Chuck is the best. Always explaining to me in layman’s terms.
2 out of 5
8/11/2023
My car was there for a recall. After having my car in your service department for 3.5 hours, I was told you didn’t have the part to do the recall. This Kia dealership is the worst run and worst managed! This is the third or fourth time this has happened to me for various recalls. There is no excuse! I am extremely dissatisfied!!! Someone with some common sense and business knowledge needs to takeover and manage the dealership and be accountable to customers. Shame on you Covina Kia!!!
5 out of 5
8/11/2023
You did everything you could like I know I gave a hard time but it meant a lot that you helped me so thank you for your work!
4 out of 5
8/10/2023
Just a suggestion the snack area was being watched over by the shuttle person maybe the cashier could watch it because the day I was there it wasn't in the condition it usually is in.
2 out of 5
8/10/2023
Service seems to be going downhills. I have taken my Kia there since I bought it brand new. This was the worse experience I have ever had . Nothing was done and the lack of communication was none. I had to keep calling and then wait up to 45 min and then kept getting hung up on. I’m looking for somewhere else to take my car to from now on.
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