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Service Center Review Summary
5 out of 5
10/7/2023
I appreciate your service team. Very helpful and courteous.
5 out of 5
10/7/2023
Dominique was very professional & explained the results of my checkup. I was hoping the results would have been different, but I understand the explanation.
1 out of 5
10/7/2023
I was told it would be 1 1/2 hours and it took 4 hours.
1 out of 5
10/7/2023
We came in with an issue with the 12v battery for our ev6. The battery failed about 10 times in the span of two weeks. We have a toddler and a newborn and cannot be dealing with a car that doesn’t start. We told this to the reps and the battery was bot replaced. They said the battery had 60% life so they just charged it. However, will it fail again and how soon? The battery failed so many times in a short period, it warrants a replacement. I feel like the dealership is just prolonging the battery until it is not covered under warranty anymore. How long before our battery fails again? This should not be happening for a car that is less than 2 years old. I would like the battery replaced
5 out of 5
10/6/2023
She’s very pleasant and friendly.
5 out of 5
10/6/2023
Lexi was very professional and answered all my questions, and made recommendations.for future service. Also Thanks to Lexi and all staff involved in making this a good experience.
4 out of 5
10/6/2023
Dominique was great. Pleasant and professional. Only complaint is that I came in for an appointment to have a known recall fixed, and the part needed had to be ordered.
5 out of 5
10/6/2023
Very friendly and answered all of my questions
5 out of 5
10/6/2023
Torey was great! She answered all of my questions. It wad a 10/10 experience
5 out of 5
10/5/2023
Matt did a great job keeping me informed with text and call updates. He was very helpful in answering my questions and providing excellent customer service. Need more people like him. Thanks, Matt!
1 out of 5
10/5/2023
Paid to have oil change, tires rotated and fluids filled. We marked the tires and they were not rotated. Also the windshield fluid is empty so it wasn't filled either.
5 out of 5
10/5/2023
Torey was pleasant and efficient. An asset to your company.
5 out of 5
10/5/2023
Matt is amazing, very professional and kind, he is genuine when he helps out with an issue.
5 out of 5
10/5/2023
Good service
5 out of 5
10/5/2023
I am completely satisfied in all departments I have dealt with. Everyone is very kind, helpful and really made my experience awesome. Thank you to your whole Kia Family.
5 out of 5
10/4/2023
Matt anticipated my needs and questions.
4 out of 5
10/4/2023
Ok, here I go. You shouldn't really need to ask me about Torey and her competency. You know as well as I how devoted she is to satisfying her clients as she represents her department and Matt Blatt.
Thank you in advance,
B. DAVID DANFIELD
4 out of 5
10/4/2023
Torey is an asset to your organization. She is very professional and courteous. I have now had service done twice at your dealership and there are other dealerships much closer. As I mentioned up front Torey is clearly a reason I returned.
5 out of 5
10/4/2023
I was really impressed with the convenience of the text message notifications, service appointment availability, and over all positive experience when taking my car in for service recalls. the texting makes communication and staying up to date on car service status a breeze! The Entire crew from start to finish (from the service reps I was texting, to taco Dave (?) who stopped when I was dropping off keys in the box) were so friendly and professional.
5 out of 5
10/4/2023
Matt kept me posted on the status of my car. Great job.
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