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Service Center Review Summary
4 out of 5
6/6/2024
Handled my last minute shuttle request with great care and followed up to make sure things were set as I needed.
5 out of 5
6/6/2024
With the additional help that Adam in the service department gave me the experience the in the service was outstanding
5 out of 5
6/6/2024
Eric was very helpful with excellent customer service. He provided prompt service answered all my questions and kept me inform. I had a wonderful experience.
1 out of 5
6/5/2024
The estimate given to us (that we signed) was $399. When we pocket up the vehicle almost $200 more. I asked to have the service manager call me. He did not. We have purchased 3 Kia’s from Covina Valley Kia, and we have purchased our last one from Covina Valley Kia
1 out of 5
6/5/2024
I went to my appointment that was scheduled a week in advance. When I got there on Monday the guy behind the desk said the part for the recall was there. I left my car there went home and an hour later I get a call saying that the part isn’t there so I need to reschedule. I’m just wondering why did you guys give me an appointment when the part isn’t there to begin with. I had to take off work for few hours just to make the appointment on time! It was a total waste of my time. I was going to also get an oil change there but now i rather take my vehicle elsewhere.
2 out of 5
6/5/2024
Checked in around 10.15 am, promised release time was 12.00 noon. However, actual delivery time was past 1. 00 pm. There was no communication until I went to the back area after about 12.30 pm when Cory spotted me and informed that the vehicle is washed and will be ready in about 15 minutes. It was not a major problem for me because I was not working in afternoon. It would have nice if I was kept notified of what was happening. Thanks. Edward.
1 out of 5
6/5/2024
I thought my recall part would have been fixed and changed the day I brought it in.
5 out of 5
6/5/2024
Great fast survey!
5 out of 5
6/5/2024
Thank you !
5 out of 5
6/4/2024
Mr. Connelly is always very informative about the service my vehicle needs. He makes sure to explain to me what is being done.
He is the only staff I work with, as he has helped me for several years now.
5 out of 5
6/3/2024
Mike is the only person I trust. He's the best. He's been working with me for years.
4 out of 5
6/3/2024
Michael has an excellent attitude
4 out of 5
6/2/2024
Great costumer service, and I did not have to wait as much
5 out of 5
6/2/2024
Very nice and professiinal!
5 out of 5
6/2/2024
Friendly service. Appreciate how transparent they were about the turnaround time.
4 out of 5
6/2/2024
George is great
5 out of 5
6/1/2024
Very happy with service provided. Have been using Lifetime Kia to service my vehicle for awhile, very happy with service dept. Thanks
5 out of 5
6/1/2024
Thank for everything
5 out of 5
6/1/2024
Great job
5 out of 5
6/1/2024
Thank you
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