Kia My Service

We loved working with George

George went the extra mile to make sure that we able to get to work done at his location

George is kind and honest. He also walked me to my car when I went to pick up.

They went above and beyond to get my car back before closing time. And very friendly staff

10/10 ????????????????????

The only thing I did not like is that I had to leave my car for 9 days before it was ready for pickup

Well done and very happy with this service

Eric, thank you very much for your help on my smog check recall and thank you to Covina Valley Kia

Excellent customer experience thank you!

Thank you Emilio. I always felt you were going out to bat for us. I appreciate it very much.

Everyone I had any interaction with was helpful and extremely courteous.

Very nice and welcoming attitude.

Eric P was great as always nothing short of greatness! Thank you! ????

Nice and proffasional service, specialy from Mr. George, he was Great and very helpful. Thank you George Kasem

Emilio went above and beyond my expectations, kept me notified of my car status and notified me in advance of when I can pick up , he was very nice and helpful. Will loved to work with him again .

It was super busy when I went in for my appointment, but everyone was super kind and had great customer service.

Emilio was great, but your process of having to leave my car for 5 days just for diagnosis and validate that the issue is under warranty and get another Kia department to agree and approve while the car sits at your lot and the customer is left without a car for almost a week needs to be changed. I would never buy another Kia for this reason. I know other brands will give a loaner for a $60,000 car. Outside of that, Emilio the customer service rep who helped me was very nice, professional and efficient .

I Commented that horn wasn't working. He said it would be 4 to 5 days to have it diagnosed. He said loaner could not be given till he confirmed it was under warranty. He said he wouldn't know if it could have been tampered with or maybe rats could be tearing the wires. I told him no one has tried working on the car and we don't have rats and the car was a lease and it would be under warranty. He said he could not check it till 4 or 5 days. When the car was ready it took about 20 min to bring from service after he said he would bring it right away. My app also did not have the service complete done. I had to click service complete on my app for it to show service was completed. He also quoted a price over the phone then when it was time to pay he had raised the price and only lowered it back to the quote after i mentioned that was not the price over the phone. Then made it seem like he was doing me a favor my lowering it back to the quote.

Great customer service, made me feel welcomed, also explained every step in detail, attitude was eccellent

Eric is awesome as usual and very attentive to details. Highly recommended advisor!