Kia My Service

The customer service and mechanics are absolutely terrible. Contacted to update me on my car for over a week before I had to call to get an update. I was told when dropping off the car estimated time to diagnose was 3 days, it ended up being >3 weeks. In that time no one called or texted to update me on a timeline. I had to call multiple times a day before some one answered my call. When I finally reached someone 2 weeks later, I was told a sensor was broken and they ordered a new part. But no one contacted me to tell me this information, I was also not given a timeline as to when it would be fixed. It was 2 weeks later when I had to call multiple times to reach someone again to ask to pick up my car. I was told something else was broken in addition that would cost over double what a local mechanic would fix it. Upon taking it to a local mechanic we were told the wrong coils were in the wrong cylinders. I am utterly disappointed in the service and mechanics. This is my 3rd issue with the same problems in the last year. Obviously Kia mechanics do not know how to fix the underlying issue and just keep replacing the same parts. I will tell everyone to avoid kia at all costs. I would like a refund of everything I had to pay for in the last year as this is infuriating and this is a scam.

Eric Perez provided such an excellent service to us and I want to thank you him again .

Pricing is outrageously high and your people are rude. Not a good combo

Michael has been amazing

I'm always satisfied with the service I get at covina valley kia hands down!!

The prices are ridiculously high. I believe you can offer more for the services you provide

Th personnel is professional. The price for an oil change is very high and didn't include the filter. Will probably NOT go back

My car was ready in less than an hour. Prompt, courteous service.

Eric was attentive and very professional. I appreciated his assistance.

Amazing Job

I am all about making money, but when u charge $50 more for 5,000 miles service it's outrageous. Also when u said clean the windows, u just turned on the wind shield wiper, vacuum was never done, I will think twice before I come back.u might made money today, in the long run, u will make less

It was very satisfactory

Apparently your website scheduling information is not accurate or consistent with the information your service writers have. One price is quoted on the website scheduling and another with your service writers. In my case there was a price difference of approximately $400. As such, when you bring your vehicle in for service expecting the price on the website and get another price when it is written up, it looks like a upscale or the old fashion bait and switch used on consumers. in sum, take ownership of the information posted on your website.

Eric Perez is the best. I love the way he treats the costumers. He is very helpful and trustworthy.

Carl was very helpful and informative

George was friendly and nice!

Eric was absolutely great! I knew I was in good hands! They fixed my issue in a timely manner. Always great coming to Covina Kia.

Excellent service with Michael I ask for him all the time I have to make an appointment

I discovered oil leaking on my driveway. I will need to bring my car back on next bysiness day.

Michael was very helpful and enter all my questions thank you very much Michael