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Service Center Review Summary
4 out of 5
2/17/2022
Chip did a great job keeping us informed weekly of the repair status. Most repairs were completed, however we will need to go back in since some parts have not yet arrived due to supply chain issues, so the additional repairs can be completed.
4 out of 5
2/17/2022
Waiting on parts for minor warranty work from the manufacturer. Otherwise, we love our East to West Della Terra.
4 out of 5
2/16/2022
Excellent service starting from my arrival to departure. Service staff as well as technicians (**** & Justin) were polite, professional and knowledgeable about all facets of installation and repairs. Techs shared helpful information. Refreshing to see all employees working together to provide great customer experience.
1 out of 5
2/10/2022
The service Department is aware of our dis - satisfaction and is working with us to correct problems. Anymore explanation - please talk to BEN
1 out of 5
1/30/2022
Was lied to by your service guys. The workman ship ****. I was charged $162 to add 2 quarts of oil. Nothing good to say. I will be on the phone with Thor and upper management for your company Monday. I wish I had bought at a different dealership
2 out of 5
1/27/2022
I had great hopes to get good service, and I hate to complain it is not in my nature when everything is done well,but this time it is very necessary. When I first saw the way the chairs were installed I Knew it was not right, are feet can not the floor. The 9 volt does not work, and the left seat does not even work on electric I was hoping I could live with it for a while. But that is not to be, and we are leaving for Florida next weekend , my husband is very upset and said we can go to Indiana next spring and have it Installed properly , but why should her pay for it again. You’re very dissatisfied customer Simonne
5 out of 5
1/23/2022
Excellent customer service. It’s a pleasure doing business with people that care!
2 out of 5
1/21/2022
Chip would know why we were not completely satisfied.
4 out of 5
1/21/2022
I am very impressed with Chip and the whole team at Open Roads RV. They all were very friendly, helpful and did there best to resolve our issue with our new Vanleigh. They worked us in their very busy schedule to get us in to do our electrical repair. I highly recommend their service department and I feel very secure knowing I have a great service depart that I can trust to take care of anything that needs to be done.
4 out of 5
1/20/2022
Excellence is the word 100% satisfaction
4 out of 5
12/31/2021
Thanks Eric and all involved for taking car of us. Happy Year ffrom the Smokey mountains ????????????
1 out of 5
12/24/2021
Our unit sat for over 3 weeks with no communication from anyone. Seems that the only way to get it worked on was to get angry. I understand there were reasons for the delays but lack of communication was not appreciated. We agreed to pay for the repair pending warranty approval. When we did pick it up, we discovered when we got it home that the electric cord was not in it!!! Now we will have to delay our planned trip again until we can retrieve it.
5 out of 5
12/18/2021
Ken Hill and **** Green were very helpful. We like doing business with everyone at Open Roads.
5 out of 5
12/8/2021
None
5 out of 5
12/7/2021
He was Thur far the best service advisor
4 out of 5
12/5/2021
Staff was great and I interacted with almost all service writers. I had to bring unit back because the serviced generator did not work when I got home. Anyway, you guys were good at resolving
5 out of 5
12/3/2021
First class service. Good people!
1 out of 5
12/1/2021
Sofa slide out release was supposed to be adjusted first corner it flew out hydraulic lift ram was supposed to have been ordered apparently never ordered
4 out of 5
11/28/2021
Eric and all the team in White service have always been friendly, helpful and informative. Although I’m not a fan of breakdowns and repairs, the folks in white make RV life as smooth as possible. Also, thanks to tech Tater who really helped me with service and solid advice.
1 out of 5
11/20/2021
We ordered a chassis mount hitch when we bought our Vilano 320 about 5 months ago. I checked three times (with Bill) to make sure the hitch would be in for our November Jekyll Island trip. It turns out that the hitch assembly was never ordered. Give me a break. This is customer service 101.
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