Open Roads Complete RV Reviews

Ken was polite and honest .Open road at Acworth location is great at customer service from sales department to service

Cody and the service department we’re able to complete all we needed to get out RV back in camping shape. Thank you!

while I was surprised by the additional diagnosis and the higher estimate,I was extremely happy Eric came and got me so I could see what was needed and why and so I could make the decision. thank you!

Excelente job

Excellent service

Hell no. You can talk to my lawyer.

Thank you

Cody was the only person who had any answers. Our unit was brought to your location on Aug 28. It has leaks and Sat outside 6 weeks with no communication. When we brought it in we were talking with Eric the sales manager who told us he would be calling Drew as well as Gulfstream on our behalf on the following Monday. That never took place and when I called to discuss with Eric he said Melissa was out for a couple of weeks and she would need to be the one calling concerning the warranty repair. Eric told us that Saturday that with all the leaking there could be mold behind the walls so Gulfstream should replace it. 6 weeks later it still was not looked at so I scheduled warranty work with another dealer. I was told 3 times Ryan would immediately call me back. Yesterday evening after I picked up the unit he informed me that he had just received a message to call me. Unfortunately we will not be dealing nor recommending Open Roads to anyone. I shared this with Eric as well as told him how professional Cody has been. Having worked and managed as well as teach Customer Service lack of communication will destroy a service business. If changes are not made and a plan if action is not followed ( like calling the manufacturer on behalf of your customer when you say that you are going to do so) I can envision your service dept. Closing. You have lost us as a customer, but as a person who is passionate about Customer Service i hope you all will make the needed changes. C.J. Pearson Also the other dealerships service dept has already called 2 times today to verify the appt.

The communication was good and the process went well. We are really waiting for the warranty work to be approved to get the needed fixes done. We will be able to give a more comprehensive review of the service when the work get successfully done. We always have had a good experience with Open Roads Complete.

Great job

Openroads lost my keys and service appeared to not believe me

Anxious to take the camper out and try out the new A/C. Everyone was courteous, friendly and helpful. I lost out on the military discount since the order was already rang up and processed. Total cost of this trip was $2800. Wish I had remembered the military discount, it would have saved me several dollars. If all your hard work is as guaranteed, I will be satisfied. I will bring my camper back to you again, I will just remember the discount next time. Thanks to all!

A little more communication would be nice

Lack of follow thru and keeping me up to date on the service of our trailer.

The gas line was leaking and they said it was connections behind the refrigerator and the hot water heater.. They took the cover off of where the heat comes out of the burner is and they did not replace it. I am going to call tomorrow and hopefully they cabmn find it. The repair took entirely to long to get the work. I am not sure that all of what was on the invoice was really done. The labor cost was extremely to high. Especially for sealing the roof. We were told that is was going to 4xx.00 and it wound being 7xx.00. The seal around the door was supposed to be replaced with what was the original seal which is a plastic strip that folds back on it self when the door is shut. They put a cheap little foam strip which doesn't seal anything and h gets d ripped oft after several open and closing of the door. Cody: everything was dumped in him and it sounds like he is probably the one who can strighten the service dept . He was the one that was able to get the work completed ( I think was) They were suppostedt to replace the seal around the utility box door and that was not shown on the work order so of course it didn't get done. If I were you I would let Cody take over the service dept and see if he can get it done and I believe he will do it.

The service person that swapped out the refrigerator door was efficient and very professional. He represented your company very well.

Will be glad to talk with someone on phone rather than type on my phone

I am satisfied, just not completely. I was told that the work converting my new jeep to be towed behind an RV would be $5,000 to $5,500. It turned out to be $6,000. However, I was impressed with the guys that stayed after hours to complete the work the day I arrived to pick it up. $308 of the extra charge was for Misc. freight which I am not sure was for what. I was told they had everything in stock before I dropped the Jeep off. In summary though, I was satisfied and would recommend.

Ken and **** were wonderful! I have never had a bad experience at Open Roads.

Please call me! ****-****-xxxx