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Real Reviews From Verified Customers
Service Center Review Summary
1 out of 5
5/25/2022
Our window that we waited months to get and 2 weeks to install leaks! Our RV was given back filthy. So what do we think of your service, what service??????
5 out of 5
5/18/2022
Great job and very quickly done
2 out of 5
5/13/2022
It is not fixed and no communication on the status.
1 out of 5
4/27/2022
Like most new RVs, ours has been in a few times for warranty work. Most of the items are resolved and done well. However, we’ve had it in twice for repair of the black tank sprayers and we’re told that they were fixed and working both times. They were not! In both cases, the tech failed to connect a hose to test the sprayers to confirm that they were in fact functioning. As such, we are scheduled to take it back for a third try to get it right. On the positive side, the warranty repairs that have been completed, have been done well.
5 out of 5
4/26/2022
This team is excellent!
4 out of 5
4/16/2022
Truly enjoyed meeting folks at Open Roads RV, Josh was very knowledgeable about our new unit. Mike, Patrick, Nate & Joshua were all very helpful!
2 out of 5
4/15/2022
Electric cord was lost or stolen. Unit wasn’t repair for weeks. Warranty approval was delayed beyond reasonable. Last of the repair wasn’t completed for two additional months. There was lack of communication although the process. It is unlikely that we will ever buy again fro you or have any service work done.
5 out of 5
4/14/2022
Chip was great with everything.
2 out of 5
4/11/2022
I have had no response from the dealer on the service order I put in almost a year ago.
4 out of 5
3/30/2022
Everything got squared aeay
4 out of 5
3/26/2022
Chip provided an excellent service. The parts were delayed beyond his control, however, he worked around our schedule to provide the best service possible.
1 out of 5
3/20/2022
Upon picking up our unit, all items on our list that needed repairs was not completed
3 out of 5
3/19/2022
Unit needs a little more help bringing it in Monday for more help thanks!
5 out of 5
3/17/2022
Very nice to work with.
5 out of 5
3/9/2022
Eric was very courteous and knowledgeable. The technician did an excellent job.
3 out of 5
3/8/2022
You did an excellent job getting the door to close temporarily.
I hope you install the new door soon so I don’t need to worry that it will slip off its hinges again.
5 out of 5
3/4/2022
Chip did a great job! He kept in touch with me and gave me updates.
1 out of 5
2/26/2022
Let’s see if you are real, I am still waiting for my RV to be repaired. Seems the warranty approved the repair several months ago. I have been patient but it appears further action on my part will be necessary.
I anxiously await your response.
5 out of 5
2/25/2022
Great service very good on the time to do the repair
2 out of 5
2/18/2022
We have not had a positive experience with Open Roads service for our warranty issues with our Thor Tellaro 20LT. Most recently, we left it with the Acworth location for around a month and when we arrived to pick it up, over an hour from home, it was not ready. We were not notified ahead of time and gas isn’t cheap right now. Furthermore, not everything was repaired, and some repairs were not fully successful. We’ve never been given a full walk through, and though we were told it would have propane filled and be washed before it was delivered back to us, neither of those things happened. Overall, the customer service experience has been very, very disappointing.
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