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Service Center Review Summary
3 out of 5
5/19/2026
David was great, explains everything well. Unfortunately my tire rotation wasn’t performed due to an over torqued lug nut from my past service which was also from the same dealer ship (Norm Reeves Honda West Covina) and not enough time because I booked my service near closing time. Hopefully they’ll get to fix the problem next time I schedule for my service.
4 out of 5
5/19/2026
Eduardo Millan is outstanding at what he does!
5 out of 5
5/19/2026
Great service! Helpful and knowledgeable.
5 out of 5
5/19/2026
Customer service was great. Attentive and helpful.
4 out of 5
5/19/2026
Got good service yesterday
5 out of 5
5/19/2026
john beck is great. very knowledgable and helpfu2l, professional
5 out of 5
5/19/2026
10 Stars Excellent service
4 out of 5
5/19/2026
Ramez does a great job everytime I visit. Couldn’t ask for a better service experience!
4 out of 5
5/19/2026
We schedule our service with Michael Barr for we have built a trust in his "word" on what should be done and his explanation of the work specifics.
4 out of 5
5/19/2026
George was great and had great communication throughout the entire process of getting my car serviced. This is the 1st time I have been 100% satisfied with my experience at this particular dealership.
5 out of 5
5/19/2026
Thank you for your excellent customer service. I really appreciate it.I don't usually leave feedback but I feel you went above and beyond for me
5 out of 5
5/19/2026
Pablo was great. He kept me informed of the status of the service the entire time.
5 out of 5
5/19/2026
Francisco is the absolute best service advisor ever! He’s very knowledgeable, helpful, trustworthy, kind, considerate and always gives you 1000 percent. A++++!
4 out of 5
5/19/2026
The service advisor is knowledgeable and responsible person, he has provided me a series of service advices for me to consider. I like his service. Thank you!
5 out of 5
5/19/2026
Muy buen servicio, eficiente y buena amabilidad. Gracias.
5 out of 5
5/19/2026
I am very happy and satisfied with his help, he’s very professional and understanding and polite. I would definitely ask him to help me again.
5 out of 5
5/19/2026
Service was straightforward, and Joseph was of great help & handled everything very well.
4 out of 5
5/19/2026
I was serviced very quickly and I did not have to wait a long time it was very speedy just so I can go back to work on time so I really appreciate it thank you so much Mr Rodriguez for helping me out in such a speedy time frame. Mr Rodriguez has excellent customer service.
5 out of 5
5/19/2026
Nice job thank you
3 out of 5
5/19/2026
Advisor Jon Le although busy during his day, needs to communicate better with his customers. I waited for a phone call from him to discuss my vehicle for the one reason I brought my vehicle to Norm Reeves and never heard from him. Making an excuse for not calling me didn’t go over well. I discussed this with him and he understood. Requires services were communicated only through text messages.
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