The Car Group

Mr Barr was wonderful along with all of the other employees. Very pleasant experience.

Excelente servicio gracias espero que sigan asi

Q was very helpful as it was my first time bringing my car for service. he explained everything thoroughly.

Thank you Anthony Sanchez for your excellent customer service.

Service rep Jessica was helpful in explaining what would be required to address a recall, and attentive in lettiing me know that regular maintenance was completed. Thanks so much!

The issue on my car was not resolved

I paid $130 for The Works oil change, which includes checking and topping off fluids. After the service, the coolant reservoir was completely empty, even though the radiator cap was sealed tight. My brother caught the issue and had to add an entire gallon of coolant. This could have caused serious damage to my vehicle if it had gone unnoticed. I did speak with a manager named Dominic and explained my concerns. During that conversation, I felt accountability was not taken, as he was quick to suggest that my vehicle had a coolant leak, placing blame on my car rather than acknowledging that the fluid check may have been missed during service. After further evaluation, I confirmed there is no leak, the mechanic who serviced the coolant system checked it thoroughly and found no issues. I am disappointed that a service I paid for was not fully provided and with how the concern was initially handled.

I arrived at the dealership at 9:30am and was there until 5:30pm. The communication was not clear. The discount communicated was not given. I was told my car would be ready at 1pm, then 3:45pm, then 4:45pm. After communicating the complexities of the situation and the various gaps in communication along with the fact that I had to make arrangements for my children because I did not have vehicle with the manager she said she would call me today. Have yet to hear from her. I frequent this service department consistently and I am very disappointed with how the situation was handled.

Friendly, quick and courteous- full service was done in 2 hrs

Toyota best customer service I with Toyota now three yeas I’m happy .today just I did oil change good assistance me but little expensive oil change .

Very happy with the car detail

George was great! He was very helpful

I only come to this store not only because I bought my car there, but the service people Clayton Tony, Yvette, the people that have helped me in the past are amazing people, and they're total sweethearts. I won't go do any other Honda place to get my car fixed or anything else only you guys.

Robert has always been professional and has always answered all my questions. Great service advisor to have in your service team

John Beck is the very best service manager I have ever encountered! He was very knowledgeable and attentive. He kept me informed throughout the service process.

I was totally unsatisfied with the whole process of having my car towed there, and then having my car picked up and delivered to another Toyota dealership that diagnosed the problem right away no one even called me or told me anything, but what something may or may not cause and I should expect to pay thousands and thousands of dollars to get the problem even address or either resolve it just seems like me and my wife been bringing a car to your place and the customer service are really do ****. We only came there because you’re close to our house in a college area and I thought you guys were a lot much better than that. If you have any questions, please feel free to call me at ****-****-xxxx OK thanks and have a nice day

Ramblino takes care of me and my car with care every time. I feel comfortable and confident in his word and the work of the mechanics at norm reeves Honda I wouldn’t take my car that I bought from norm reeves anywhere else. Thank you for

Awesome service as a walk in customer at expedited speed. My wait for an oil change was less than 45 minutes. Sincerely, Mark G

Ernesto was fantastic and thank you for taking in the car with short notice.

It's always a pleasure to work with Robert Farr.