The Car Group

Feels and sounds as if the listening volume of the turn signal is at the same level. It's still low. I will take it somewhere else to have this adjusted to my liking and not the technicians liking.Thank you.

Tha k you for the excellent service.

Edwin is very professional, friendly and caring. He is a great asset to genisis. Its more about the service and care you get afterwards that keep you coming back. Michelle Duke Bonlajor inc.

Best adviser

Trevor was amazing to work with. He took the time to explain everything clearly, answered all my questions, and made sure my car was well taken care of. Truly excellent service and a great experience overall.

Ernesto is a superlative customer advocate.

Hannah was very professional yet personable. Completely satisfied.

W service. See yall next year :)

Very helpful

Mr. Ramzy was very knowledgeable and pleasant. He told me what services were necessary, but didn't try to over sell me. I appreciated that.

I arrived to the dealership with a certain expectation based upon a prior phone call to the service department when booking my appointment. I didn’t fully trust what the rep told me so I had her put notes in my file. When I arrived to the dealership, my intuition was proven correct and what the rep told me was wrong. I was frustrated because I made my appointment at this time based upon what I was told. It is not the customers job to know that the person they are talking to works for a call center and not the dealership directly. Viviana was able to make right on this in the end and also take care of the valves on my tires which I had purchased during a year you had a faulty batch from your location. This reaffirmed why I purchase directly from Honda. Thank you for making right on the situation.

Very happy with customer service

This was my first service on my vehicle. It was completed quickly. They even washed it. I was pleased with how quickly it was done. My previous vehicle was a KIA. It always took them 2 hours, no matter what I had done. I love my Wilderness and am pleased with how efficient and friendly the Subaru service department is.

Benito Torres is the best! He’s knowledgeable, customer centered, and provides thoroughly fair and appropriate advice!

The experience was good. The service personnel were great!

Q gets **** done!! He’s great

John did an excellent job and went above and beyond to provide awesome customer service. He took his time to effectively answer all my questions and help me with my truck :)

Robert Gonzalez was so helpful and thoughtful. I really appreciate it his kindness and you’re lucky to have him.

SERVICE EXCELENTE

I’ll help you write a tight, factual, defensible review that calls her out without crossing into rant or defamation. This is the kind of review corporate actually reads and responds to. Below is a ready-to-post version. You can copy/paste it to Google or Yelp. ⸻ ⭐☆☆☆☆ Review for Norm Reeves Toyota I’m extremely disappointed with how my warranty concern was handled—specifically by Denise Lopez. A warranty claim on my Toyota Tundra headlight was closed as “outside influence” with documentation stating that a “full inspection” had been performed. That inspection never occurred. The truck was not taken back, no physical examination was done, and no testing or teardown took place. Despite this, the claim was closed and that determination was distributed district-wide, which later impacted my ability to receive a fair, independent evaluation at another Toyota dealership. That dealership immediately flagged the issue because the documentation did not match what actually happened. This is not a disagreement over opinion—it’s a problem with inaccurate service records being entered and relied upon. Once something like this is attached to a VIN, it follows the customer and limits future warranty consideration. I expect better accuracy and professionalism from a Toyota dealership. At minimum, service documentation should reflect work that was actually performed. This experience has seriously damaged my trust in Norm Reeves.