The Car Group

Great excellent work!

Samuel Tung was a pleasure to work with. Very knowledgeable and made my service trip easy.

Great service, extremely personable and friendly. Give him raise.

Friendly, accommodating and helpful in advising work to be done .

George was very down-to-earth! I look forward to working with him again.

Great service with helpful and detailed explanations

I am having it towed back in tomorrow. I think your technician filled up my oil twice. Smoke was pouring out of my car on the way home. I checked the dipstick when I got home and the oil goes all the way up the dipstick well past the indicators.

Samuel was very helpful and professional

She explained everything, and guided me.

Always 1st class treatment at Subaru in Rockwall. Thank you!

Valerie was once again top notch! She made our service fast and painless, as usual!!

Good service, Valerie Machado was very helpful.

Tried to talk me into services that a truck with only 15K miles doesn't need. For example: changing out the brake fluid. Actually seemed annoyed when I said no.

Service rep Erique I have nothing but good things to say about. He takes care of my issues. The problem I have is the actual work done. 1. My driver side door handle was replaced because the sensor stopped working. I noted it stopped working when we had our 1st rain here. I mentioned that. Rather than trying to find the source of the issue the handle was replaced. In the process the cars door on the inside was damaged due to them taking off the door panel without protecting the car. 2. I brought the car back to have the damage fixed and the paint and chip was fixed and the damaged trim was replaced but the dent is still there. At this point im not bringing it back in cuz Ive lost trust in the technicians. Plus everytime I got my car back the fingerprints all over the driver door window frustrates me. At least this last time they attempted to clean them off but only smeared it. Ill clean it myself. Ive very particular about my windows. 3. After all this work I get my car back and as you know it rained again and guess what doesnt work again. The driver side door sensor. Yeah the one that was put in doesnt work anymore. Why because it rained again. Just like I said from the start. The rain is causing the doorhandle sensor to stop working. So Now what should I do? Bring the car back to have yall damage the car again and inconvenience me again? Yall will just replace the door handle rather than finding the problem and fixing it.then I have to worry about this car getting damaged again? This is the 1st brand new car I have ever gotten. Up until this issue with the door handle I have had nothing but amazing things to say about norm reeves hyundai in cerritos. I still think Enrique a great rep and did a good job. My issue is with the work done and the issue is still not resolved. The one time one needs that damn door handle to work properly is when its raining plus this is a new car this should not be happening. If u want to reach out to me about this yall have my number. ****-****-xxxx

10+ for George

Prices are to the roof. Will not do it again

Edwin is always very helpful. He's an excellent service advisor

Very Quick and friendly

Having the mobile service come to me was the absolute best.

Q is always a great guy! I get excellent care and recommendations whenever I get my cars serviced @ Norm Reeves Toyota