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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
3/3/2026
Robert was very helpful and has great customer service!
1 out of 5
3/3/2026
I was informed I needed to change my vehicles cabin filter and the engine air filter. I replied on the message to proceed with the replacements and this was never done. The rep who assisted me stated they forgot to check their messages. I did not want to wait more time when I had initially replied I was agreeing with both filters being changed.
5 out of 5
3/3/2026
Well satisfied! Service was excellent, took my car, serviced and returned my car. Thank you!
3 out of 5
3/3/2026
I had an appointment and appt time was honored with out any further delays.
5 out of 5
3/3/2026
Jessica was great! Thank you
5 out of 5
3/3/2026
Really satisfied with the service. I was provided with an update as needed.
2 out of 5
3/3/2026
My unsatisfactory experience was summarized in a lengthy email to Keavon Jurgen. The missteps occurred with 4 service advisors involved. The director attempted to overcome the bad service, but further negative experiences occurred. My summary was emailed online Feb 28 and acknowledged by Donnie on Mar 1. As of today Mar 3, I have not heard from Keavon or anyone else that would speak to my experiences.
5 out of 5
3/3/2026
Mike was very helpful and explained everything clearly. Definitely plan to return to service my Honda.
5 out of 5
3/3/2026
Sam was amazing. Very personable
5 out of 5
3/3/2026
Excellent service with a smile!!!
1 out of 5
3/3/2026
Yes, it was quick but when it came for my estimate, I had a fee and I have the extended warranty that I had purchased when I bought my car in 2022 and I was told it had expired. When I got my estimate paperwork it showed that it did not expire until 2028. I told the cashier and showed him and he showed the technician and told me that the tech said that he was looking at the previous customers VIN #? I don’t know but I was not charged. The technicians need to pay more attention and who knows what they charged in the past. Why purchase it if they don’t pay attention and they charge or overcharge?!?
4 out of 5
3/3/2026
Nice visit.
5 out of 5
3/3/2026
Received Excellent service with Pablo
1 out of 5
3/3/2026
You took too long to change the oil I've been waiting for 3 hours a lady who was also waiting for her car and said maybe you should go and find out why taking 3 hours when I went to that person he said Mr Mercedes your car is ready to park outside here's your key I was very upset why didn't get a phone call and say your car is ready so I'm very upset that I had to wait and wait they were not for that lady if I'll be waiting for another hour
5 out of 5
3/3/2026
My experience with Sam was absolutely the best! Sam was very courteous and extremely helpful, I had the best service ever ????
4 out of 5
3/3/2026
I appreciate the customer service here with the issues I've been having with my vehicle. That's why we purchase our vehicles here and don't mind the drive from Downtown Los Angeles.
5 out of 5
3/3/2026
Sam is very professional and friendly. He kept me informed while I am waiting for the service. He has excellent customer service. I will go back again.
5 out of 5
3/3/2026
Great customer service always makes visits easy and makes sure me and my car are always taken care of
4 out of 5
3/3/2026
I recently had my car serviced and was very satisfied with the experience. My car advisor Ramiro Montes was professional, friendly, and attentive to my concerns. They clearly explained the needed repairs and kept me updated throughout the process. The service was completed on time, and my car is running smoothly. Overall, it was a great experience thanks to the excellent customer service.
5 out of 5
3/3/2026
Joshua was very professional. George the courtesy driver was very nice as well.
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