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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
3/5/2026
Thank you so much for your help!!
4 out of 5
3/5/2026
Jessica represents Toyota very well. She seems very sincere and earnest about her work.
5 out of 5
3/5/2026
Very helpful and knowledgeable also professional.
5 out of 5
3/5/2026
Great customer service and friendly and quick
5 out of 5
3/5/2026
Timely and professional service, he is always attentive and cares about the customwer
5 out of 5
3/5/2026
Rubén Márquez was very helpful, great customer service
5 out of 5
3/5/2026
Trinity always
3 out of 5
3/5/2026
I was informed my A12 maintenance (oil change and tire rotation) should definitely be complete within an hour, as it didn’t see a very busy time of the day, 4pm Wednesday. I had an appointment, and arrived several minutes early. Well, an hour, fifteen minutes was about the time. I was kind of surprised. But the car did arrive and service was completed.
2 out of 5
3/5/2026
The service advisor was professional, polite, and helpful. He made the experience a mostly positive one. One area that has room for improvement: giving customers better access to updates on car status while waiting. My vehicle was not finished/returned by the estimated time. It was slightly more than half an hour longer than stated. Please either give a more accurate time frame or consistent status updates while customer is waiting! Thank you.
5 out of 5
3/5/2026
The customer service is excellent. Ernesto is a very kind and gentle person. I was very happy with the entire service. Thank you very much.
5 out of 5
3/5/2026
Great service all the time! Glad to have been able to come in same day and get the service done. The Lyft ride helped me to manage my time which was great too. Thank you for helping
5 out of 5
3/5/2026
The team at Norm Reeves Cerritos is unsurpassed. Mike, Anthony and Julie take such good care of us and our Accord!
4 out of 5
3/5/2026
Ernesto is the best! He is professional, understanding, helpful, kind, and incredibly knowledgeable. He had the patience to answer all my questions and he helped me get a Lyft and a rental car. He was apologetic when it was going to take longer than they wanted. I filled out my service request form wrong and he knew that I had made a mistake and he fixed it for me without me even having to ask, saving me hundreds of dollars and lots of wasted time.
2 out of 5
3/5/2026
Very.bad.customer.service.more.the25.minutes.to...be.check.IN..I.have.to.ask.for.some.body.to.get.help.BAD.BAD.SERVICE.????
5 out of 5
3/5/2026
Thank you very much for the service
2 out of 5
3/5/2026
Waiting time to meeet a service member is too long, even I already scheduled an appointment for my car's service.
Times to wait for shutter to bring me home was 45 minutes after Mr. Q ordered the service for me. I must remind him again.
5 out of 5
3/5/2026
Thankyou Very much everyone was very nice and the service was Super great!!????????
4 out of 5
3/5/2026
Karina provides excellent customer service allthetime. Provides sound recommendations. A pleasure to interact with.
5 out of 5
3/5/2026
It was nice that it finished earlier than the previous service time, and the car wash service was also very good.
5 out of 5
3/5/2026
Benito was wonderful, have loved having him has our service technician at Norm Reeves HB, he’s very communicative and friendly.
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