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Service Center Review Summary
5 out of 5
3/8/2026
That you many Sanchez good job ????????
5 out of 5
3/8/2026
Angelo was very courteous and kept checking up on me to let me know about my vehicle. Very grateful for his service.
5 out of 5
3/8/2026
Thank you so much, Benito, for servicing my car today. I truly appreciate your help and the great service!
4 out of 5
3/8/2026
He understand my concerns and got it done
5 out of 5
3/8/2026
Trevor Rodriguez had outstanding customer service and was efficient and communicated thoroughly. Would definitely recommend him and use him again if I need to come back!
5 out of 5
3/8/2026
Trevor was great.
3 out of 5
3/8/2026
I wasn’t contacted about recommended maintenance until after 2 hours were up. I added 2 of the three items but wasn’t willing to wait even longer for the service to be completed.
4 out of 5
3/8/2026
George and Rudy demonstrated exceptional proficiency in their respective roles, consistently surpassing my expectations. Upon my arrival, I urgently required a key cylinder repair following an attempted car break-in. Rudy not only assisted me in locating the necessary component but also collaborated with George to promptly resolve my issue. Their exceptional service and attention to detail were evident throughout the entire process.
4 out of 5
3/8/2026
Mike was extremely helpful and communicative. I appreciate him being able to squeeze in my oil change at the same as resolving the recall.
4 out of 5
3/8/2026
The service manager Juan went above and beyond taking pictures of my paint on my 2009 E150 van. I have a case number and hopefully Ford will be able to help me in someway. Thank you, Juan.
3 out of 5
3/8/2026
I feel once tou put the silicone on the car you shshould put it in a closed space to prevent dust.
4 out of 5
3/8/2026
Andrew was great this morning. As he approached me, he introduced himself after what I needed. Andrew was very courteous and attentive to my needs. I told him I was there for a regular maintenance and to also check my alignment. He said he would and then he would update me if there was any problem. About 45 minutes till he returned and told me that my vehicle needed an alignment and got it done in a respectful amount of time. Andrew was very courteous and forthcoming. Andrew is another reason why I continue to bring my vehicle to Norm Reeves Ford.
5 out of 5
3/8/2026
Very polite knowledgeable and professional
5 out of 5
3/8/2026
Tung is best customer service 10/10
5 out of 5
3/8/2026
Amazing service
1 out of 5
3/8/2026
When I arrived for service I gave my phone number to contact as my wife was not present and could not answer her phone. The vehicle was finished but I was not contacted at all. My wife did receive the text but because she could not use her phone I did not know my car was ready until I saw it in the parking lot over two hours after it had been finished. I was told the system did automatically text her but because she wasn’t present I would have not known the vehicle was finished if I didn’t check myself.
5 out of 5
3/8/2026
I was very happy with the entire team at Norm Reeves ford. They made the process really easy to get the service I needed. Crystal Rivera truly represents the company's commitment to quality customer service.
Thank you.
5 out of 5
3/8/2026
Great fast andcefficient service
5 out of 5
3/8/2026
Service is always great.
4 out of 5
3/8/2026
Great job but it is hard to see oncoming traffic when leaving your dealership because of all the parked cars on the street.
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