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Service Center Review Summary
4 out of 5
3/26/2026
Edward is awesome! Always ready to help and I know I can trust him when it comes to my car.
5 out of 5
3/26/2026
Great Customer Service, fast service!
5 out of 5
3/26/2026
Always great service!
5 out of 5
3/25/2026
Javier Pena has great customer service skills, he's very attentive and honest.
4 out of 5
3/25/2026
Fast and convenient.
Promised car will be ready by specific time.
4 out of 5
3/25/2026
Sal listened and gave great support to resolve the problem
5 out of 5
3/25/2026
Denise Lopez is an outstanding representative of your company. Superb service!
5 out of 5
3/25/2026
Great advisor with professional communication skills and very pleasant to work with
5 out of 5
3/25/2026
He provides a nice qualified service to the customers
5 out of 5
3/25/2026
Yes , very good thank you .too Javier Peña ,
5 out of 5
3/25/2026
Benito Torres has taken care of my Honda cars for over 20 years! He gives an honest assessment of my car service needs. I’m grateful for his dedication to giving superior customer service. I make sure when I make my car service appointment that it is a day that Benito will be working.
Thank you Benito!!
5 out of 5
3/25/2026
sal was great. he communicated well what was going on and was knowledgeable and personable. you should give him a raise, he deserves it
5 out of 5
3/25/2026
His suggestions and explanations helped me a lot to understand what is going on with my car. I really appreciate it. Two thumbs up. ???????????????? Excellent serviceā????
5 out of 5
3/25/2026
Thank you!
4 out of 5
3/25/2026
Ernesto worked hard to get my extended warranty to cover my service. I really appreciate his efforts.
5 out of 5
3/25/2026
Service was great thanks
1 out of 5
3/25/2026
I spent @2400$ on my a/c in October,and was told bring it back if any problems. less than 1000 miles later it wasn't working again. Not only charged diagnostic fee , which I think I shouldn't have been charged due to same problem that was just fixed.I was told it would take additional $1100 to fix it this time.I was told brand new running like new , now barely used the car and a/c down again , a coincidence ?. There was a recall on these a/c and it didn't apply to me . I paid quite a bit first time and declined additional 1100 . I feel unsatisfied and will question if I use use again or recommend NORM REEVES HONDA.
5 out of 5
3/25/2026
Kyle provided a heighten level of professionalism with a personal touch. The overall experience was excellent. Thank you Kyle and the team @ Norm Reeves Genesis!!
4 out of 5
3/25/2026
Hannah was excellent! Warm and friendly. Immediately had me feeling like she would take care of me well. She educated me in a way that was easy to understand. And she helped me look for coupons for the services I needed. I look forward to her being my service advisor in the future!
5 out of 5
3/25/2026
Polite and efficient.
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