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Real Reviews From Verified Customers
Service Center Review Summary
1 out of 5
4/23/2026
Too expensive. Two separate diagnostic fees after paying $2000.00 for a repair. No wonder you are called a STEALERSHIP. You will never see my van again.
5 out of 5
4/23/2026
It was great! The service staff was very nice and helpful!
4 out of 5
4/23/2026
Mr hope was the best. I hope to keep him as my service tech forever!
2 out of 5
4/23/2026
There was a misunderstanding involving my car because all of a sudden acting erratic after oil change, so I brought it to personnel attention. I was a bit upset at that time and confused so they offered to check codes. Turns out VVt probably is faulty and new oil made it erratic while ECU stabilized. At that point I apologized but unfortunately the attitude from the personnel was not similar instead was dismissive, like too prideful to reciprocate even if for sake of customer service that goes a long way. Unfortunately I do not plan to be back after many years and several cars purchased here. Makes me feel like dealer does not have my back and personnel will take the high road when situations like this arise.
4 out of 5
4/23/2026
Our car works much better now! Thank you.
5 out of 5
4/22/2026
1st rate service
2 out of 5
4/22/2026
Michael Barr was fine. It was the 6 hour wait for a software update for a recall im not happy with. 6 hours for a software update was absolutely ridiculous. Either you guys double booked or were backed up. But to have a customer wait 6 hours for a software update? Does that sound logical to you? Especially in this day and age? A 6 hour software update? Id rather you guys tell me honestly that youre backed up or whatever then tell me a 6 hour software update. Why cant you guys be more upfront and honest with your customers? Let me teach you a little something sbout customer service: its about managing customer expectations. How do you do that? By honest and clear communication. Communication is the key word here
5 out of 5
4/22/2026
Ask for Leo Lazcano. Service was smooth and easy. He was super professional,clear with communication. Great customer service overall.
5 out of 5
4/22/2026
Hannah was very accommodating to my last minute request. Her and her team went above and beyond to provide me with exceptional service. I really do appreciate her.
4 out of 5
4/22/2026
Jesus has great service and communication
5 out of 5
4/22/2026
Leo was friendly and made sure my vehicle was done in a timely manner
4 out of 5
4/22/2026
HE IS THE BEST.ALWAYS TAKING CARE OF HIS CUSTMERS. MS.CARGILL
4 out of 5
4/22/2026
Tony did a great job of communicating, updating me on the progress with the work on my Accord and explaining the issues that the technicians found as they did their work. I would happily work with him again in the future.
5 out of 5
4/22/2026
Excellent Service, thank you
5 out of 5
4/22/2026
Q Holt motivation are the policy to encourage customers to come back to Norm Reeves Toyota.Q Holt attitudes in terms to approach customers are always professional, that's they way business will grow.
1 out of 5
4/22/2026
go **** yourselves. you ****. eat ****. worst of the worst.
2 out of 5
4/22/2026
I dropped off the car for service and told the advisor I was waiting and that I had a different cell phone number then the main contact and I had to wait close to 2 hours to pick up the vehicle since Ruben Marquez never texted me back
5 out of 5
4/22/2026
Very professional and did such a great job
4 out of 5
4/22/2026
My service guy was on time, professional and attentive! Will be coming here for any maintenance needed !
5 out of 5
4/22/2026
Very professional and helped me with my service perfectly. Let me know about what the service would entail ands how warranties would work
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