The Car Group

My advisor was very helpful, quick, and I’m very satisfied. Genaro was great.

Good job.

I'm completely satisfied with my recent service experience with Jayden Ramirez.

Eduardo Millan provide excellent customer service by advising which was the best service for my truck.

Benito fue muy amable con migo estoy súper contenta porque cada pregunta que yo le asia el me la contestaba de la mejor manera fue un excelente persona en mi forma de pensar yo si lo recomendaría para que ayude a mas personas porque el en cada momento te está haciendo saber todo sobre mi vicita !

Why am I receiving my primary inspection report the day after I picked up my car? This has happened twice with different advisors.

John was very helpful and thorough.

Mr. Holt was thorough in his question regarding my concerns and as always, service was done in a timely manner to my satisfaction.

Martin was great. Very professional

In our opinion Benito Torres is the best service advisor we have ever dealt with at five different dealerships. Very knowledgeable, honest and has excellent interpersonal communication skills. He is the main reason we drive a Honda and go to Norm Reeves Honda for service.

Benito was excellent!

Was told I would be contacted when services were needed/done. No one called, I had to call close to closing. Was told by another employee they would check and call me back, 5:30pm, never got a call so I had to drive to dealership at 5:50 pm. Services req where not completed and ones that they said they would get back to me about I was still partial charged. After the last time large mistakes with my CRV, this service was for my Civic, I will go back to the Carlsbad dealership.

My experience was amazing

Asked is a great rep. Friendly, professional, knowledgeable. I recommend him towards any future dealing with taking care of my car. Give this man a raise.

I am very satisfied.

I already discussed this with the service manager

Robert Gonzalez always takes great care of me I love his service!

I was told that the technician was not able to replicate my complaint while driving the vehicle and running for codes. I brought it in because the emergency parking break engaged twice while driving at high speed on the freeway.i don't believe there was any troubleshooting other than plugging in the machine for codes.I was told to bring it in if it happens again. This is frightening to me. Did they check the sensors for the collision avoidance (if there's a sensor)? That also turned on while I was slowly parking behind a car.  The emergency parking break engaged twice while I was driving on the freeway one week apart.   There's obviously something going wrong if the car is detecting something on the road to cause rhe break to engage. I'm not satisfied with the quality of the diagnostic work. Waiting for the problem to happen again so you open a case doesnt sound like good quality work.

Julie ALWAYS takes care of ME & my Accord LX.

I am satisfied to the good work.