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Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
4/25/2026
Jaydon was super helpful and made everything run smoothly. He set up my rental car and got a ride to the rental place.
5 out of 5
4/25/2026
Great job. Excellent service.
5 out of 5
4/25/2026
Thanks for your hard work
5 out of 5
4/25/2026
Great service experience from Robert and the team
5 out of 5
4/25/2026
Amazing
2 out of 5
4/25/2026
My issue was with not being able to resolve a persistent problem with my car’s liftgate due to not being able to leave my car and get a loaner vehicle while mine is being diagnosed. How does Ford expect their customers to have to leave their vehicle for 2 days so they can get diagnosed and then maybe offer to pay for a loaner vehicle? People need to get to work and cannot be left without a vehicle. This is a huge imposition, especially for a new vehicle. I was extremely disappointed, especially because this is a recurring issue and it has already been serviced before for the same issue. It should not have to be this challenging for a customer to get a proper service for their vehicle, especially when it’s under warranty.
5 out of 5
4/25/2026
Kyle provided us with excellent service, great communication.
5 out of 5
4/25/2026
Francisco has great people skills. He made sure he answered all my questions and especially my needs concerning my vehicle.
Great Job Francisco you are a blessing!
1 out of 5
4/25/2026
Came in for an oil change appointment and was given a 1 hour and 45 minute wait. I ended up waiting for 3 hours with hardly any communication from my representative Leo besides that I would wait another 10 minutes tops after it had already been 2 hours and 30 minutes. I ended up waiting another 30 minutes and had to ask a completely different representative for an update with my car.
1 out of 5
4/25/2026
After the A/C wiring repair, my auto start/stop no longer activates. Can you check the A/C pressure/temp sensor signals and wiring integrity? It seems like the system thinks there’s constant A/C demand.
4 out of 5
4/25/2026
Great service from start to finish. Triple AAA dealer and service department
4 out of 5
4/25/2026
Was very happy to see Sam back at Norm'Norm's.
5 out of 5
4/25/2026
Kyle is top tier. He's always professional, courteous and knowledgable. He takes pride in his work, communicates clearly, and makes sure everything is done right the first time. It's reassuring to know that my service visit is handled by him. Kyle is efficient and
always has a positive attitude....I only want to deal with him because I know my visit will be awesome!
4 out of 5
4/25/2026
For years I've used independent services for my vehicle but for the past year this service center aNorm Reeves Honda has changed my perspective of dealership service centers
5 out of 5
4/25/2026
Great fast service????
5 out of 5
4/25/2026
Sal was great!
1 out of 5
4/25/2026
We were there for over 2hours. And we saw that our car is already in the line which is done already. But nobody came and to tells us that we are done.
5 out of 5
4/25/2026
Thank you so so much Candice! I appreciate your help and your communication with me, with the concerns I had with my vehicle. Communication is so important to me, especially working with the general public so thank you for always keeping in the loop with the car parts that I needed!! <3
5 out of 5
4/25/2026
Pablo is a delightful person and was a joy to work with. He gave exceptional customer service! I wish I had more interaction like I did with Pablo, with other people in customer service roles. 5 stars!
5 out of 5
4/25/2026
Denise greatly assisted with solid tire options. She coordinated the R & R perfectly . . . and under budget. Many thanks, Denise!
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