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Service Center Review Summary
4 out of 5
4/28/2026
Always good service. Went in for my first maintenance and to have my window repaired. They did both.
1 out of 5
4/28/2026
I had an appointment at 9:30 but it took 2 hours before I was told about the brakes and another service that I needed. Then I had to wait another 2.5 hours for service to be completed. Why can’t the diagnostics be completed sooner? Then Richard goes to lunch and I would have waited longer if I hadn’t noticed my car was finished. Then I have to find someone else to help me. Just so inefficient. Disappointing. Maybe I’ll try the Lemon Grove dealership next time.
5 out of 5
4/28/2026
Thank you Mr. Marquez for an exelente experience and service I highly recommend you to anyone I'll be bringing my family to you
5 out of 5
4/28/2026
Always bring my Honda here and am always very satisfied! You do a great job! I highly recommend:-)
4 out of 5
4/28/2026
George was excellent—courteous and clear
5 out of 5
4/28/2026
Sam was helpful and awesome!
5 out of 5
4/28/2026
Martin is great. Great follow up and reviews everything in detail.
5 out of 5
4/28/2026
David really cares about his customers. I would return to West Covina for service based on the service I received from
David. Thank you’n
5 out of 5
4/28/2026
It was a quick and easy process. I like that we were updated with things that needed to be fixed and the cost.
5 out of 5
4/28/2026
Louie was helpful and clear about everything from start to finish.
4 out of 5
4/28/2026
You should call you customer when it is ready.NOT TEXT. Norm Reeves has always had that personal touch. But we were very happy with the overall experience.
5 out of 5
4/28/2026
Excellent customer service and extremely knowledgeable with all my questions. Thank you, Angelo for your help today with my Toyota.
Loretta
2 out of 5
4/28/2026
I was told I would have an answer with a couple hours for a warranty claim regarding my door handles. I kept calling & leaving messages, with no reply for 3 weeks. When they finally called me back, I was told it was considered normal wear & tear and was not going yo be covered. There is nothing normal about door handles fading, scratching & chipping on a three year old car. I feel that no one stood up for their customer and fought to find a resolution instead of telling me I could buy new ones from for almost $900.00! Not good customer service and I had to keep chasing service, just to be told “sorry, nothing I can do”. Very disappointed in Hyundai ????
4 out of 5
4/28/2026
Don’t ever let Rudy get away. I hope he’s well compensated.
5 out of 5
4/28/2026
Thank you!
5 out of 5
4/28/2026
Norm reeves of west covina was excellent and great service thank you
3 out of 5
4/28/2026
John was so much help and went above and beyond to accommodate . Really helpful
5 out of 5
4/28/2026
Louie was great
5 out of 5
4/28/2026
John is a very professional person to politely educate and help customers
5 out of 5
4/28/2026
Excellent
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