Happy with the service and communication. Mahalo
Thanks for servicing my car on a moment’s notice ????
Service staff was courteous, friendly, and fully prepared to take my car in. The mechanic said “thank you” to me. The service time was quick. I love and appreciate the service staff at Big Island Motors.
The team got me home to Mountain View that afternoon with all my Costco groceries in tact they were great.
Great job. Friendly service
Most courteous and efficient!
Very efficient. Also happy to see the procedures put in place to protect employees and customers from the pandemic.
A Subaru recall took quite a bit longer than expected from the letter I received from Subaru but shop time is likely under estimated by Subaru. Plus I believe due to the Covid-19 situation the technicians were likely following different procedures.
Otherwise the service personnel were helpful. I saw my car was off the rack and just sitting so I asked one of the technicians walking out of the garage about my vehicle and he said, “That car is not assigned to me” and walked off. He had been talking to a guy in the garage who ended up be the one that was working on my car. I guess technicians are not paid to take initiative and are task oriented (paid by the hour). But I have experienced very helpful technicians at other dealerships-no big thing and I understand.
Love the customer service. They have got a good team that works together to meet the needs of the customer.
Thank you,
Donna M
I think the oil change cost was a bit high for a subaru. I was expecting a fee of $75 unless oil was a high grade synthetic oil?
I am glad to you serving to customer during Covic19.
Please be safe for this virus to all your staff.
Thank you.
Taking the time test on my car, hopefully nothing else will happen to it so that my wife and I can fully enjoy driving it again, it’s been a little over a month, so time will tell. Thanks to all of you there who helped to get it running again!
The man was kind as well as respectful as well as efficient and would recommend him as well as the office staff thank you for fitting me in today very happy
My appointment was for 11:50am yet car didn’t go in shop til after 1:20pm. I stuck my head in the door and asked if they “forgotten” it, was told shop was behind about 45 minutes.
Would have made arrangements w/ family for pickup had I known the courtesy car wasn’t running due to virus/contamination.
Noticed my car back up front and let the office know I was still waiting. Got a thorough explanation of the bill from her, paid and left. Considering everything,,I am fine with the mechanical service done to auto, not completely satisfied with handling.
Same friendly and competent people, same great service! Your crew at Hilo Mazda is a tribute to the way a car dealership SHOULD function.
Thank you for great service
Social