Big Island Motors

The service visit was fine. Work was done correctly and delivered on time. Staff was friendly.

Very positive experience all around.

I’m happy with the timely and professional service Thanks

Thank you

Well done

Sorry it was not a complimentary service, but I appreciate good service and happy to pay for it.

Best service department. ! Knowledgeable friendly staff.

Awesome service ! Don’t have to wait for service, they approached as soon as I walked in. Very, verify satisfied.

Shayna very polite, very experienced and has a lot of knowledge in knowing about your car and car parts. She made me feel comfortable being there. Since 2014, your service department has stepped up, keep up your professional service. Thank you for being in Kona!

Thank you for your quick service!! Jon

Everyone gets a gold star today from me!

Pleasantly surprised at how fast things were handled. Those who helped me were very nice and efficient.

Satisfied with the service but it was a long 4+ hours

He promised to be done by 9am, and promise kept! Impressive!

I put my comments in a text message with suggestions for being a more successful customer service agent: This text says appointment time, not check-in time as the receptionist repeatedly told me. She wanted to know if I wanted to reschedule after she told me it could take 3 hours!!! Why am I making an appointment if you can't do the work at that time? I'd like the name of the manager and a call from him/her. This is no way to treat customers who may be in the market for a car someday. When I saw at 11:40 that my car was inside, I asked the technician how long it would take and before he could answer me, Shayna was confronting me telling me not to speak to her technician. I went back to the office and explained that there must be a better way for us to communicate that maybe she could have told me that she would get me in as soon as she could and didn't know how long it would take. She continued to argue her point of view which is never the right way to handle a customer. An apology for the misunderstanding would have gone a long way. I know I've worked in customer service and apologized to many people even when I knew I was right.

Cliff did a great job of helping fix and ship our Subaru…….than you cliff

Shayna is awesome!

Thank you Big Island Motors for your timely service, good communication skills and empathetic service.

Very friendly, called me as soon as my car was ready and despite being the only person handling the desk, she had a great attitude and was completely on top of everything. Great company representative

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