He is the best.
Very professional and courtesy abounds from his personal care of your vehicle
Especially appreciate Rita answering the phone and checking me out. The personal touch has disappeared from most service departments, but not yours.
Chris my service rep was outstanding. He coordinated my appointment and gave a detail of the additional work required and a plan for a few other maintenance things to keep the car that I own in great shape. Very happy with the service and support yesterday.
Great service. A pleasure to do business with John.
First time using the service and it was a great experience.
Excellent service, appreciated Theresa’s great work!
I took my 2020 jeep gladiator to have the timing Cover seal done, and an oil change, calibration of gas gauge,and 2 inch play on the steering wheel when vehicle go straight,I drop the vehicle on the 6/22/2020, I called them the next day to get an update on the vehicle. When I spoke to the service advisor, he told me the tech need to remove the front bumper to get to the timing chain cover seal because the bumper is an after market and charge me $129 to remove it, but It doesn't look like they took the bumper off and I believe they don't need to take the bumper of to get to the timing chain cover and when I went to pick up my vehicle on 6/25/2020 I see oil splash all under the frame and suspension and oil drain plug dripping oil and when I check my dip stick it was about quart low, I am very disappointed with their work, and no professionalism and charge me for something they didn't do and also tech said there is no play on my steering wheel even if it do because it would be from the big tires, even though the tire came from the manufacturer. My vechile only have 3800 miles. They tried to play me since I do this for a living I know what work that need to be done. I know what needed to be removed in order to get the work done. The only reason I took the vechile back to them is because i don't want to void the warranty. I never seen such a sloppy job and not happy with the fred beans service.
Thanks for the help. All great with the service. Thanks again
I bought my 2017 explorer a few weeks ago and asked about reprogramming the key pad today. I was told that I have to pay $50 for your dealership to figure out the code. The last time I bought a ford, I was given the code when I bought the vehicle. I’m not sure why I’m paying for a service that only involves booking up a machine and reading a code. The code should be included in the purchase of the vehicle. I was also told that it was going to take an hour. I don’t have time to come and sit for an hour just for a code to be read. Also, I brought my car in this morning for a 10am appt and at 10:30 it still was not moved from the parking spot. It wasn’t until I asked, that it was taken back. All that was needed was a cup holder snapped in the back and 2 battery keys, which weren’t even put in the keys. They were just given to me bc “they weren’t sure which key needed a battery.”
Minh was extremely courteous both times I had to take my car in for my tire leaking.
My service writer and the cashier we're very gracious and helpful
Terry is awesome. Very welcoming and understanding. She takes the time to solve problems. With Terry there, I will always service my car with you.
Sarah was wonderful to work with you have an exceptional employee she did everything right could not have done a more professional job
Thanks for being there Fred Beans!
Theresa is always great to work with
Mark was great as always. Top notch.
Thanks for your good service.
Jesse listens to his customers and explains well the items that need to be taken care of.
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