Theresa Brown is the reason I continue to get my service done there. She is fantastic
Great service, good personnel!
It was a simple fix this time but Sara and the rest of the staff and communication were excellent.
Always a good experience at marsh/beans.
The staff is great and the service department is always very helpful.
I’m always well taken care of. Thank you!
I hope waiting time will be more reasonable next time around
Very happy with the service.
No matter what Fred Beans dealership we go to, we always meet professional, friendly employees who are willing to help and give us the best customer service experience! Thank you!!
Mike, is courteous knowledgeable and professional!!!
He and Jimmy Hargrove take very good care of both my fords
Performed the services I requested.
Thank you,
I felt safe which is good. Thanks
Mark was awesome with timely updates and feedback.
Thank you.
I greatly appreciated several things: prompt intake processing; quick turnaround on the service; text notification that my car was finished and payment could be done; and the fact that they called me because I accidentally forgot my drink at the payment desk! And before my visit, I was able to get an appointment very easily and they gave me options to choose from.
Chris is very pleasant to deal with and makes you feel like a valued customer. He is also efficient at notifying the customer of updates.
Mark was good. However, phone app was not fixed, and now media app does not work
Mr. Luong was very friendly and helpful and I couldn't be happier with my visit, thank you.
I am unsatisfied because of the miscommunication there. I came in on June 5 for an oil change and a noise complaint. Jesse Brodman took care of me and we had scheduled the seat repair for June 19th. After dropping off my car for the repair I get a call from Minh giving me the same diagnosis I received 2 weeks earlier. So because the part was never ordered I had to wait an extra 5 days plus another unnecessary trip to the dealership. Minh was very nice about it but when I picked up my car I mentioned this to Jesse and his only explanation was that he wasn’t at work on the 19th. When I asked him who was at fault for the part not being ordered all he said was it wasn’t him. His reply was “Well everything’s fine now”. Like the inconvenience was no big deal. Sure, not for him it wasn’t. I never received an apology and that is just bad business. I would just like to find out who was at fault and let them know it was an unnecessary inconvenience. And an apology would be nice as well.
I sent an email online. Brian was very professional and apologetic. The manager above him was NOT.
Social