Very pleased with the service I received. Felt safe with the steps taken to control the spread of COVID 19 in their facility.
Everyone was friendly and efficient. I’m never going back to Carstar in Langhorne!
Mike did a super job helping me with my service experience. Communicates really well and has a high level of integrity.
Very good service and not a long wait time.
Jimmy Hargreave is FB's GREATEST! always good to talk with such an interesting and knowledgeable Ford person. All the best with the construction. (Thanks for keeping the tv.)
Jason Wright did a great job
I’ve been a customer for quite a few years and Chris has taken care of us many times. His service is always excellent and professional from start to finish, from scheduling to keeping us updated and addressing any issues with our Jeep. It’s wonderful to have a trusted place and service advisor to take your vehicle to!
As always, Jesse was honest and forthcoming about the service I requested. He is a great representative for beans and honestly one of the main reasons for my repeat business.
I was not told my car would be there overnight. I then went to pick it up the next day and found they hadn’t performed my oil change as I asked. I had to wait 45 minutes for it.
First Time at your dealership. Service members are not familiar with the 2020 Outback. I would like a call to review this service call.
I would like to thank a couple of people with this go around. Scott Voyzey for putting up with me to begin with. Scott was nothing but professional when handling my concerns over my vehicle. He treated me very well even when I was being unprofessional. Scott did everything to fix all problems that I may have caused so I say THANK YOU. Next would be the service director at Fred Beans his name would be Tony Weikel I also would like to thank him for putting up with me. I like that he stood behind his tecnission when he made a decision to have parts retested or reviewed by another. I would also like to point out that the tecnission who did the work on my vehicle was out standing. Never got his name but Scott Voyzey will let you all know who he was. All and all they treated me GREAT they took care of all problems I was having. After dealing with me I would recommend anyone to have there vehicle serviced by the team at FRES BEANS on the Carlisle Pike.
1st you changed my appointment. Then you email me telling me I missed my appointment even though I dropped my truck off to you the day before and you have my keys in your drop box. Lastly you never fixed anything. I took it to a local shop and he fix my rattle in less than 20 min. The same rattle you said you did not hear. I did not have him look at my transmission because of time constraints. My first time to your service, baring an emergency will without a doubt be my last.
Minh was very nice and pleasant to deal with and kept me updated at all times as to my car’s status!
Christine is SUCH good people. I always enjoy my interactions with her. And I might add I overheard her on a phone call with a seemingly upset customer, and she was the epitome of professionalism, calm, poise, and tactful customer handling. I had to smile overhearing all that... whatever you do... do NOT lose Christine!!!! She’s a true gem.
When I have an appointment, I expect to be seen at that time. I find it ABSOLUTELY ridiculous that I was only notified about needed work at 11:30. What my car needed was a part that this dealership did not have in stock, they had to get from LB Smith. Work was FINALLY completed at 2:09 P.M. the other issue I had was that this dealership did not have the warranty information for my vehicle even though I purchased it at their Doylestown location, but you made sure you charged me for the diagnostic. Very dissatisfied in Fred Beans service in Mechanicsburg.
Dan was amazing and helpful! The best customer service around!
Andy is always friendly and professional and courteous. Everyone else made sure I was taken care of.
Terri was absolutely AMAZING with helping me. I will highly recommend her and her only to people for service there
Scott was great to deal with on my warranty issue.
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