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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3030 reviews 72%
4 star 670 reviews 16%
3 star 124 reviews 3%
2 star 196 reviews 5%
1 star 214 reviews 5%
Review Us
Geraldine C.
2 out of 5
8/29/2020
Took to long for service
Raymond V.
5 out of 5
8/29/2020
Calvin and the Service crew did a great job. All the staff was amazingly nice and I was extremely impressed with the waiting area and the way I had updates via text.
STEPHEN T.
5 out of 5
8/29/2020
Charles kept me up to date on the status of my vehicle and that goes a long way. I really appreciate his communication and believe he should get a raise!!
Miroslav S.
1 out of 5
8/29/2020
The car is pulling right significantly after wheels rotation
Barbara S.
3 out of 5
8/29/2020
I don’t trust my vehicle to any other dealership.
Fredrick D.
5 out of 5
8/29/2020
Mark is great.Always takes excellent care of me and my daughter whenever we come in for service.
KENNETH W.
5 out of 5
8/29/2020
Jesse was great to work with
Anne K.
5 out of 5
8/29/2020
Thanks for efficient, pleasant greeting, timely service to Michael and “well done” to the great mechanic who inspected my Escape! Fred Beans is the best and I recommend you all of the time! My Family are your customers for over 20 years and a special thanks to Dave Alberts who cares for us like his own family!
John I.
5 out of 5
8/28/2020
Service was finished promptly. Jon kept me informed as to the status from bringing the car into service, necessary work, and completion.
Bill B.
4 out of 5
8/28/2020
Service was great. Facility excellent. People very courteous. Parking kinda blows. Somewhat concerned about getting door dings if I have to drop off maybe overnight. I know you are tight for space and just sharing a concern as I really hate door dings. First Ford ever in my 66 years. Keep impressing me please. Thank You.
GARY M.
3 out of 5
8/28/2020
Sell me a pickup.
John S.
5 out of 5
8/28/2020
I appreciate the prompt and thorough service.
Nancy S.
5 out of 5
8/28/2020
Always very professional and pleasant.
Gregory M.
5 out of 5
8/28/2020
Theresa was excellent! Best service manager experience I've had since I started my lease. Thank you theresa!
Mustapha K.
5 out of 5
8/28/2020
Thanks to all the team and specialy Brian
Jay E.
5 out of 5
8/28/2020
Always faster than expected.
LINDA G.
5 out of 5
8/28/2020
Excellent service. Always professional and thorough!
Michael A.
5 out of 5
8/28/2020
Charles did a great job keeping me informed and following up on my questions.
LINDA H.
5 out of 5
8/28/2020
Everything ran smoothly. He did a good job.
ALLISON R.
5 out of 5
8/28/2020
Mark is professional and took the time to explain the details to me. I will definitely return for future services.

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