Still have no part for or resolution to my driver’s seat looseness and broken switch!
Requested vehicle be washed and allowed few extra hours. Then I got the confirmation text that it is ready and can be picked up.
Well, the vehicle was not washed and there was no explanation either. Wondering how I got the confirmation text.
Keep up the great work!!!
All good
I have been taking my cars to Ford Newtown for over twenty years.
Always happy
As always, the service was comprehensive and efficient. John is an excellent service representative.
Employees were very helpful in answering my questions.
Last year I had asked to have my tires rotated (including) the spare tire, this was not done, I was told on my next visit there would be a $50 discount due to the fact I had to return to have the tires rotated properly. This year I asked about the discount and no record of that courtesy was found - no discount! Other than that I am pleased with the service performed.
Thank you. John was very professional and friendly. The guy that checked my car in outside with the number tags was great and very hospitable. Keep up the goood work Fred Beans. Your staff rock
Very happy with my experience
The service is always great!
The service and all involved was fine. I was surprised at the cost when I picked up the car, as it was not the same as what was shared on the phone call I received. I trust that it was the correct price but I probably should have been told the total cost of the bill rather than for a portion of what needed to be done, which is I think what happened.
Jack was the best. I never had a complaint with him and he perfectly addressed every concern I had. Thanks to him I will be servicing my car there from now on.
Fred beans always quickly and efficiently services my vehicle! I appreciate the reliable service always.
Always pleased with the service
Always quick and great service at Bill marsh/Fred beans. They actually treat customers as people and not chances to get paid.
I found Andrew’s customer service left a lot to be desired; he acted like he was doing me a favor, unpleasant attitude. I replied to his afternoon text, asking if my car was ready - after coming in for an oil change, & leaving with service upward of $1100.00. He replied that my car would be ready at 3, and to return the loaner by 2:45. I did as I was instructed, & was at Subaru service at 2:50 to pay my bill, and get my car at 3. When I got there Andrew told me off handedly that my car wouldn’t actually be reason until 3:30, a forty minute wait, and I had another appt. based on the 3 pm text. When I mentioned this to Andrew he told me the mechanic was doing me a favor staying until that time. Really?? Since my timing was delayed I told him I’d like to pay ahead of time so that I could get out asap once the car was ready. More bad attitude as he responded that he would have to go through my paperwork, perturbed; I responded - then go through it. Just service your customer, pleasantly- don’t act exasperated & like you’re doing me a favor. Then when I said my loaner a 2020 was great, how much is at listed at; he said ‘it’s expensive” “it’s a car”??? Basically I left there thinking I did not want to return. Also, no one mentioned until I looked at the bill that I was being charged $495 for a 30,000 service...a few specifics had been mentioned but not that decision - which I should make. Lastly, the shuttle you run to Autorent needs to be cleaned and aired out completely. Enough said. Hope this helps with future customer satisfaction.
Excellent friendly service so happy with a job well done.
Jack was very helpful with my inspection and addressed all of my concerns.
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