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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3470 reviews 72%
4 star 906 reviews 19%
3 star 106 reviews 2%
2 star 194 reviews 4%
1 star 164 reviews 3%
Review Us
Chuteh K.
5 out of 5
1/1/2020
Tommy is the best! Super knowledgeable, approachable and professional.
Denise B.
2 out of 5
1/1/2020
I’ve been going to the Honda Service Center since I bought my car in 2001. This past visit was not up to the standard I’m used to.....though everyone was very nice. My original service representative wasn’t present when I picked up my car. I found another representative to answer my questions. If I hadn’t done this I wouldn’t have figured out that some of the planned work wasn’t completed. Fortunately, the second representative resolved the problems. (Tire rotation and wiper blade tasks not completed). My lesson....and yours should be, ‘always have a service representative meet each customer at the time of pick up....don’t just tell them their car is ready for pick up.
Chin Hung.
4 out of 5
1/1/2020
Tommy is great!!!
Thomas C.
5 out of 5
1/1/2020
Heng is very helpful, expediting the service while I waited and got it done earlier than expected.
Albert F.
5 out of 5
1/1/2020
Very satisfied
Jose M.
5 out of 5
1/1/2020
He is excellent person really satisfied with his service
Erlinda C.
5 out of 5
12/31/2019
This is my 2nd time getting my car serviced at the Folsom street location. I had great customer service the 1st time and this time around. Tommy was friendly & helpful. He said my car will be done in 1 hour to 1 1/2... and he was right. I am very pleased with my experience here.
Sophia S.
5 out of 5
12/31/2019
As usual, very reliable and efficient!
Robert K.
5 out of 5
12/31/2019
Aaron is a great guy & the service excellent. Norma Cole
Christopher P.
5 out of 5
12/31/2019
Thanks!
I-Fan Chung.
5 out of 5
12/31/2019
Great and fast communication with Aaron!
Thomas M.
5 out of 5
12/30/2019
Thanks for your quick reaction to my unexpected problem.
Judith W.
5 out of 5
12/30/2019
Great service. Judey
D'Ann M.
5 out of 5
12/30/2019
The staff at SF Honda Marina provide great service.
Sam T.
1 out of 5
12/30/2019
I realized I did not receive a mileage sticker for my next oil change. Is it possible to receive one still?
Man Y.
5 out of 5
12/30/2019
Service was excellent .Mr.Aaron Wong was nice ,courteous ,patient, prompt with the service. I am happy to be his customer.
Brewster W.
5 out of 5
12/30/2019
Great service and always enjoy working with him!
Lisette P.
5 out of 5
12/30/2019
The best service in San Francisco Thank you
Jennifer T.
1 out of 5
12/29/2019
Tire air pressure sensor was lost during tire replacement.
Randy A.
4 out of 5
12/29/2019
Devron at your Folsom Street location is a real asset to your team. Very patient, explained all service and maintenance options, and did a brilliant job of setting exceptions. I felt like he was watching out for my best interests. Many thanks to Devron.

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