Derek has always been the best. Straight talk and facts. If he doesn't know he'll find out. The best part is there is never a guess of fabricated answer.
Travis was great and my car sounds better.
Travis is always respectful and courteous.
I tend to be a fussy person and I honestly cannot say enough about the care Rakkan gave me! I am a bit older and have trouble with technology, so i was still struggling to understand some features of my vehicle, especially my phone hook up. Rakkan spent A LOT of time helping me and showed me EXTREME kindness and patience. Thank you, thank you, thank you! You guys are the best!
Service and timing was great. Really appreciated Liana and the other workers
Rakan is a suburb team member. His professionalism and attention to customer needs is unmatched. The entire service team needs to have an appreciation party for the large amount of unscheduled maintenance they accomplished in one visit. Blake's time accurate parts support was critical and ensured a happy customer. Again please give Rakan a raise or something comparable, he is an asset you do not want to lose.
I had an appointment for a 1030 oil change and tire rotation, I left there after 1pm. After talking with the maintenance representative, I was informed they had an influx of personnel showing up that day, so I asked what was the point of me having an appointment and trying to plan if I'm just thrown in with the mix of walk ins. So almost 3 hours for an oil change and tire rotation with an appointment scheduled, highly disappointed that having an appointment didn't make a difference as far as prioritizing maintenance to be done. I'll be taking my business elsewhere.
Derek is a awesome Service Rep. He is always informative of the status of my vehicle. He has very outgoing personality
Second visit and dealt with Laith both times. Very professional.
Pam, my service advisor was great! She did everything perfect and was very nice and helpful.
But the amount of time it took to get my car ready was longer than one would reasonably expect. It took 4 hours to get my tire replaced. I think 2-3 hrs is reasonable but 4 hrs is a long time to have to wait.
Your customer service staff was awesome!
Racon was very very polished efficient service tech. He listened to all my questions & gave me answers I could understand.
Travis has always been fantastic to deal with. I will continue to buy all my trucks from Jimmie Johnson’s mostly because of the great service I get.
The entire staff was very professional and respectful.
Thank you
I had a 9:30 AM appointment for an oil change and waited in the lobby for approximately 3 hours. No drinking water
Derek did an outstanding job!
Appreciate the text updates, and she covered a rental car.
I was dissapponted to see that the $250
detail did not include cleaning the (4) exhaust tips.
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