Pam was excellent. Unfortunately, the day after my service appointment, I got in my Bolt, and the radio would not turn off or turn down. The entire LCD froze. I had my elementary-aged child in the car with the radio really loud to an NPR story on Columbine. It was awful! I pulled over, turned off the car and it still did not turn off. My kid had to listen about mass shootings because my car radio would not turn off or down. I was very angry. After about 8 minutes, the screen displayed a "Connection Error" on the screen, and I could turn off the interview with one of the Columbine shooter's Moms. Awful. One more year and two months left on the lease.
Pam Fitzgerald is an amazing and knowledgeable service advisor and a great asset to the Jimmie Johnson organization!! Mark Clark
After making the appt. a week ahead of time, when I got there they didn't have me down. While I wad talking to Katrina I got a text on my phone confirming my appt. at 9:30. How does that happen. Katrina was very helpful though and service was performed without a hitch.
Pam was professional and helpful as always. She is a great example of a true customer service professional.
I always take my vehicles to Katrina. She is always very professional and treats me like an important customer
Travis was helpful and responsive to my concerns regarding the problem with my vehicle.
Thorough, expeditious, and polite
I really appreciated Travis and your team to help fixed this nuance noise so far so good thank you again
Respectfully
Mato
I brought in my car at 8:30 am and was Toyota would take 2 to 4 hours. Then I was told it would be ready st 4:30 so I scheduled the shuttle to pick me up. It wasn’t ready until almost 5:30, putting me in the worst of rush hour traffic, plus I still had to make a stop I had planned to make earlier in the afternoon. I don’t appreciate being put last on the list after I go to the trouble of making appointment days in advance.
I spent so much on this car and this was the first service
And you didn’t even vacuum the car out - why ?
Even Walmart will vacuum out your car with a oil change
Really disappointed no car was or vacuum
Please don't send me the survey as I typically do not take such surveys and don't want my not taking it interpreted as anything other than what it is. Thank you.
It was done fine. Only thing is the time. I scheduled a oil change at 1:00 took 2 hours for oil change.
Everything was just as expected, no surprises
It was easy fast and Laith was perfect
Rakan was very professional and helpful contacted me when my car was ready. I will be coming back from here on for both of my Vehicles!
Will do; thanks for the extraordinary service.
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