They did a fast and good job! With my car and the service reps. Was great
Will was extremely professional, communicative, responsive and a pleasure to work with.
Way too long when I made an appt. There’s no reason it should take an hour and a half.
Excellent service as always
Daniel got me in and provided my car before the promised time. Very happy. One of the best visits yet.
The only issue I had with my service was that one of the recommended services - replacing spark plugs - that the service manager suggested to me was one that had already been performed on my vehicle. Changing spark plugs is recommended every 110,000 miles on my vehicle and it had been performed within the past 35K Miles by Honda of Concord. At $345, that isn’t a small issue and if I had not checked my records and had simply accepted the SM recommendation (as most people do) then I would have just been out $345. When I brought it to the SM attention, they looked it up and said that it was coded as something else in the system. I don’t believe that the mistake was Intentional, but the dealership should either change the way that your services are labeled in your system so that they’re identified easier or make sure that the techs are doing their due diligence when looking through the vehicle service history. Again, $345 is nothing to sneeze at and it certainly makes me extra wary of accepting service recommendations from Honda of Concord.
I don’t believe you check my car completely because I know I need some blades on my car I worry if my oil was changed right But I really appreciate Jasmine the lady that helped me
Amazing service advisors, very professional and friendly!
Just keep going. You will do best in the future.
The service writer was perfect, because he listen carefully to my recent experience having issues with my vehicle, test drove, he had an auto tech check for certain parts possibly worn and he came back agreeing there was a part A part needing to be replaced. He schedule an appointment for me to return once the part he order would be in and once came into the dealership today, he made sure everything was handled in a timely manner keeping his word on the time frame the vehicle would be ready and even had the auto tech test drive the my vehicle to assure the issue was resolved. I was told it good to drive now and if further problems come up with my vehicle, he said return and he’ll make sure I’m taken care of. You couldn’t ask for more from a service writer who listen carefully allowing the customer to bring across there view of their experience with recent problems and making sure of finding the problem with a solution and taking care of the customer. I was an auto tech and mostly alignment tech for years in my younger days and this my friend would make a perfect service writer Goodyear look for out of a service manager. Perfect!
I love my Honda and my dealership and service is excellent
I wasnt able to schedule an appointment and still took me. They had me in an out in a little over a hour and a half which was way less then the expected wait time so very pleased with the service! Thank you!
Drove home and has the same issue with ac as when I dropped it off this morning. Sweaty drive home!
Bert was wonderful...he explained clear what I needed done and gave excellent information regarding tires. He was very patient. Thanks Bert and all the service group... see you guys on my next visit.
Mr. Itoop excellent representative.
Jim
Everyone is always so courteous and helpful. Richard was very helpful and had my CRV done and ready to go.
It should not have taken 2 hours to change the oil. I expected that, with an appointment, I would have been given better service.
Honda of Concord is an awesome company!
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