Jessica ALWAYS provides excellent service!
Jeremy kept me apprised and was very courteous.
Such a delight! Best customer care ever!
Great service as always!
Thank You! Jess!
David is always great and the overall service is top notch.
Great person to work with
I had no questions as Jessica was very thorough in explaining all recommendations
Daniel did an awesome job getting me in today and provided exceptional service
I appreciate the efforts Honda of Concord made to address my airbag issue. Although the warranty did not apparently cover the malfunction, the local staff made an extended effort and waived all inspection charges.
My consultant was great, very nice and timely. However I was disappointed in the price and the process. I previously owned a Kia Sorrento their customer service reps would walk personally to my car to help me, walk me inside to go over the service my car needed. They made sure our car was washed, floor mats were vacuumed and driven back to where we we dropped it off. I paid much less and received a better service. I have to say I was surprised by this since I thought all Hendrick dealerships had the same processes in place. I was also confused when I was asked if I had prepaid for my oil change. He further explained I could have purchased oil changes in advance to save money. This was never offered to me when I purchased my vehicle nor was it explained to me how I could still purchase them in the future. Again very disappointing.
Service is always exceptional. I really appreciate the dedication and assistance from Jessica Poteet!
Jeremy was great to work with. Always keeping me informed. I am very busy, Thanks to the $20.00 rentals. I will do this every time. Next idea is to have car picked up, serviced and returned. Thanks
Jazmin was very cordial and professional!
Bert, please correct mileage on my record to 116,161. The reciept I got shows my previous mileage. Thanks again.
First time in many years was very satisfied with your dealership.Jeremy was knowledgeable and listened Thank you to Jeremy and also with Donna Fowlers assistance.
David made me feel like a customer
Should . Great service
Everything went great thank to
Owen for staying on top of everything
Car is running great now !
Owen took very good care of me
Issac always gives good service...I really trust his recommendations and his explinations on my services needed...
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